Hope arrives in August wearing a backpack.
It shows up on every campus, carried by students who may not be sure they belong but came anyway. It’s in the smile of a faculty member who believes their passion might just catch fire in a new classroom. It’s in the patience of staff who answer the same question again and again, because they know this student has asked it for the very first time.
Some call August ordered chaos. Others laugh at the idea of “ordered.” But beneath the bustle, hope is what steadies us. It’s the reason we walk beside a student from the parking lot when courage brought them only so far. It’s why we offer encouragement when someone wonders if they have what it takes. It’s what fuels us to create spaces in our classrooms, offices, and online connections where everyone feels welcome to grow.
As the days shorten and the year unfolds, we see it more clearly: those countless small acts of kindness weren’t small at all. They were hope, multiplied in small, often invisible moments. And hope is what transforms possibility into achievement, and achievement into stronger lives and communities.
This issue of the newsletter highlights some of the ways we’re carrying that hope forward: the CAPS relaunch for parenting students, a new collaborative approach to advising, Funky Tech tools, and opportunities for you to share your own expertise. Each story is another reminder that the Student Success Center is here to support you, as you support our students and their dreams.
- Laura Clark
Assistant Vice Chancellor for Student Success and Professional Development
Executive Director, Virginia’s Community Colleges Student Success Center
Laura J. Clark
Great news! The CAPS (College Attainment for Parent Students) program is expanding, bringing new opportunities to support student parents to all 23 VCCS colleges.
On June 11, coaches from five pilot colleges—Brightpoint, Central Virginia, Germanna, New River, and Tidewater—along with representatives from Laurel Ridge and Piedmont Virginia Community Colleges, came together to attend the first College Attainment for Parent Students (CAPS) Retreat. Attendees included VCCS Student Success Center leadership, as well as deans, college faculty, program managers, directors, current and future CAPS coaches, advisors, and accountants.
The CAPS retreat brought together this collaborative team to build a toolkit for fostering a sense of belonging for parent students. By leveraging collective experiences and resources, this toolkit will guide colleges in establishing support for parent students. The overarching goal for attendees is to ensure the sustained well-being and success of the CAPS initiative and all individuals involved, reinforcing our commitment to academic success and personal growth for student parents.
Keep an eye on your email and future Student Success Center newsletters for a formal announcement in September 2025 with all the details.
In the meantime, if you have any questions, please contact Karen Dyer, CAPS Statewide Coordinator, at kdyer@vccs.edu.
- Karen Dyer
CAPS Statewide Coordinator, Virginia’s Community Colleges Student Success Center
Since joining the Student Success Center in 2024, Kenyetta Galiote, Coordinator of Academic Advising, embarked on a significant journey to meet with the academic advising leaders of the 23 community colleges across Virginia. These meetings were pivotal in understanding and enhancing the academic advising models employed by each institution.
During these meetings, Galiote had the opportunity to delve into the unique advising frameworks at each college. She discovered a variety of models, including mixed faculty and staff advising systems at some colleges, where both faculty and staff collaborate to provide comprehensive support to students. Other colleges employ a model where academic advising is solely handled by professional staff, while faculty members serve as mentors and/or program directors, offering guidance and support in a different capacity.
The discussions were rich and multifaceted, covering several critical aspects of academic advising:
Advising Case Loads: One of the primary topics was how advising caseloads are assigned. This is crucial for ensuring that advisors can effectively manage their responsibilities and provide personalized support to each student.
Training and Professional Development: Another significant area of discussion was the current training and professional development opportunities available to academic advisors. Kenyetta explored how these programs could be enhanced to better equip advisors with the skills and knowledge needed to support students effectively.
System Office Support: Kenyetta also inquired about how the System Office can better support the advising efforts at each college. This included identifying resources, tools, and strategies that could be implemented to streamline advising processes and improve outcomes for students.
These meetings were not just about understanding the current state of academic advising but also about fostering collaboration and sharing best practices. By learning from each other, the community colleges can collectively enhance their advising models, ensuring that every student receives the support they need to succeed.
Galiote's initiative underscores the importance of continuous improvement and collaboration in academic advising. As the community colleges across Virginia work together, they are poised to create a more robust and effective advising system that will benefit students for years to come.
- Kenyetta Galiote
Coordinator of Academic Advising,
Virginia's Community Colleges Student Success Center
Andrea Parker, Coordinator of Academic Advising, GCC, (right), and Mark Haines, Associate Dean of Student Development, GCC (right) pose with Kenyetta Galiote (center) at Germanna Community College’s Advising Summit earlier this year
Dr. Bill Fiege, President of Brightpoint Community College, and Dr. Felicia Ganther, Senior Vice Chancellor of Academic Workforce Programs, at the 2025 Chancellor's Retreat
"2025 Chancellor’s Retreat focuses on VCCS unity, accountability" - access the Community College Connection recap of the 2025 Chancellor's Retreat below:
This summer, members of the VCCS Academic and Workforce Programs team hosted the first Functional Technology Conference - affectionately known as “Funky Tech” - at Brightpoint Community College’s Chester campus. This two-day, in-person event was the capstone to months of virtual workshops focused on helping student-facing staff strengthen their understanding and use of critical technology tools.
More than 155 participants from 22 colleges attended, representing departments including Enrollment Services, Academic Advising, Student Success, Admissions, Financial Services, Career Services, Workforce Development, and others.
Attendees engaged in scenario training, workshops, peer-led discussions, and vendor sessions focused on tools and topics such as Navigate360, Salesforce, SIS, Google Workspace, TimelyCare, Single Stop, Asana, SharePoint, and fraud prevention using XAP and Mitek. Sessions emphasized practical strategies, cross-college collaboration, and ways to streamline day-to-day processes that directly impact student success.
In addition to gaining new skills, participants had the opportunity to connect with colleagues across the system and share how different colleges are tackling common challenges. Vendor partners including EAB, TimelyCare, Single Stop, and XAP were on-site to provide insight into new and emerging tools that support our shared goals.
The event was well received, and, with resounding affirmation from a post-event survey, the planning team has already begun to explore opportunities of continuing this work. Stay tuned for more information in the coming months about future Funky Tech programming!
- Jordan Hewett
Coordinator for Student Onboarding and Transition Support
Participants of VCCS Academic and Workforce Programs "Funky Tech" event
Watch this Scribe tutorial to learn how to access everything Go2Knowledge has to offer - including on-demand modules with accessibility guidance.
Thank you to Christy Lee, Instructional Technologist at Mountain Empire Community College, for putting this tutorial together!
September 5, 2025 or November 21, 2025
9:00 am - 4:00 pm
Ready to shift how you see and respond to the challenges in your classroom, workplace, or community? This powerful 6-hour Community Resilience Initiative (CRI) certification course introduces the science behind behavior and offers actionable tools to foster resilience and meaningful connection.
What You’ll Gain
Insight Into the Human Experience: Learn how stress, adversity, and trauma shape behavior—and how we can respond with understanding instead of judgment.
Practical Tools That Work: Walk away with strategies you can immediately apply to support students, colleagues, and clients in ways that are grounded in science and compassion.
Participation Requirements
Full Engagement Required: To receive certification, participants must attend the entire course and participate fully. Make-up sessions are not available.
Clear Your Schedule: Protect this time to be fully present for yourself and your learning community.
Why This Course Matters
This training is a valuable investment in your personal and professional growth. Join a network of committed individuals who are building environments where people feel safe, connected, and ready to thrive.
September 9, 16, 23, 30 & October 7, 2025
1:00 p.m. - 3:00 p.m.
The Virginia Career Coach Certification is a foundational course in topics related to career development, coaching and advising best practices delivered in a hybrid format using 9 on-line modules(30 hours) and 10 hours of face to face training delivered though Zoom meetings by an instructor certified by the National Career Development Association(NCDA) and employed by the VCCS.
Contact StudentSuccessCoaching@vccs.edu with any questions.
Fall 2025 Cohort Dates:
September 17, 2025 - 10:00 a.m. - 11:00 a.m.
September 24, 2025 -
October 8, 2025 -
October 22, 2025 -
November 5, 2025 -
November 12, 2025 -
December 3, 2025 -
January 7, 2026 -
January 14, 2026 -
The Facilitating Career Development (80 hour) course is available to those who have completed the Virginia Career Coach course. It is delivered in a hybrid format. We meet 7 times through two-hour Zoom meetings over a period of 16 weeks. 26 hours of coursework focus on reading, and on-line assignments. A project is also required to complete the additional 80 hours of work. A certificate of course completion allows participants to apply for the National Career Development Association’s (NCDA) Certified Career Services Provider (CCSP) credential and the Global Career Development Facilitator (GCDF)credential through the Center for Credentialing and Education (CCE).
Course costs ($275) are covered by the Student Success Center.
Enrollment is limited to 25 participants.
Contact StudentSuccessCoaching@vccs.edu with any questions.
November 13-14, 2025
Virginia’s premier workforce development conference, bringing together educators, employers, policymakers, and professionals to share strategies and spark innovation.