Elms College Help Desk

The Help Desk is managed by full time IT staff members and is the main contact point for technology services on campus. Elms College work-study students assist at the desk and in the computer labs during the traditional academic semesters.

Hours of Operation

The Help Desk is located in the lower level of Berchmans Hall and is open during normal business hours except when the College is closed due to holidays, administrative closings, or inclement weather. Support is available for the classrooms and special events during extended hours.

Normal Business Hours

Monday – Friday, 8:00 AM to 4:30 PM

Extended Hours

Monday -Thursday, 4:30 PM to 9:30 PM

Contact Information

Anyone can request technology services via telephone or email. Walk-ins to the Help Desk are welcome.

Phone: 413–265-2390 (x2390 on campus)

Email: helpdesk@Elms.edu

Location: Berchmans Hall 011, Lower Level

The Help Desk system and support line is monitored during normal business hours.

Password Assistance

Enter your Elms College username and password to login to ElmsConnect, Moodle, Gmail, wireless and other systems. Do not include @elms.edu or @student.elms.edu when entering your username. For login assistance, contact the help desk or use the self-service Password Manager Tool.

NOTE: For a complete list of technology services and products, refer to the Technology Service Level Agreement (SLA).

Work Study Opportunities on Campus

The IT Department hires student workers to assist at the IT Help Desk and in Media Services. We have several positions available and students in all majors are welcome to apply. Training is provided. For more information or to apply, send a copy of your resume to helpdesk@elms.edu.