Course Completion Certification

Foundational Aviation Skills Training (FAST) - Customer Service Agent

Issued by Elevate Aviation Learning Centre

FAST – Customer Service Agent Stream is a 4-week program created to prepare participants for dynamic customer-facing roles within the aviation industry. Learners receive specialized training, certifications, and mentorship from industry experts, equipping them with the practical skills and confidence needed to succeed in a fast-paced airport environment.

Graduates of the FAST – Customer Service Agent Stream are job-ready with industry certifications, workplace skills, and professional connections to launch successful careers in aviation.

Program Highlights

• Certificate Program

• 4 weeks of classroom and hands-on training with aviation professionals

• Fully funded opportunity – no cost to participants

• Earn industry-recognized certifications including:

  • WHMIS

  • Transportation of Dangerous Goods

  • Restricted Operator Certificate – Aeronautical (ROC-A)

• Disability Awareness and Sensitivity Training

• Focused training in the essential skills of a Customer Service Agent

• Small class sizes for tailored support and mentorship

Program Components

• Comprehensive training in the role and responsibilities of a Customer Service Agent

• Safety certifications required for employment in the aviation industry

• Hands-on training and real-world learning experiences

• Guest speakers and career networking with aviation professionals

• Workplace essential skills development such as communication, adaptability, and problem-solving

• Long-term mentorship and employment preparation support