Overview: Best Practices for PCI Compliance

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This article provides best practices information for being PCI compliant.

Best practices for collecting credit card information

Handling credit card information over the phone as a Contact Center as a Service (CCaaS) agent comes with significant responsibility and potential security risks. Ensuring the security of this sensitive information is paramount to protect both the customer and your organization from fraud and data breaches. 

Here are some best practices for CCaaS agents when taking credit card information over the phone:



















Remember that protecting customer data is a shared responsibility within your organization. Always follow your company's specific policies and procedures for handling credit card information and consult with your security or compliance team for guidance when in doubt.

Best practices when recording calls on Avaya.cx

Recording calls in a contact center while maintaining data protection compliance is essential to protect sensitive customer data. 

Here are some best practices for data protection when recording calls on the Avaya.cx platform:









Remember that data protection compliance is a continuous process, and it's important to stay vigilant and adapt your practices to changes in technology and regulations to maintain the security of customer data during call recordings. Always consult with your organization's compliance and security teams for specific guidance and requirements.