Overview: Say + Array workflow module (Console)

Console > Workflows > Workflow modules > Overview: Say + Array workflow module (Console)

This article explains the Say + Array workflow module in Console.

In this article

Overview

The Send Fax workflow module allows you to send faxes. You can configure the module to send a fax with a subject, message body, and file attachments to a recipient.

Send fax workflow module

Use case

A common use case for the Send Fax module is in an embedded workflow that a queue user can run on demand.

Suppose that your organization needs, per regulatory requirements, to make information available to customers via fax. If a customer calls into a queue asking for information, the queue user can run an embedded workflow to retrieve the customer’s data (either from a CRM like Salesforce or an external database you manage). With the Look Up module, you can gather all of the information that your customer could need and assign the values as variables.

Workflow using a Look Up module to gather information to fax to a customer.

You can use a module like the Look Up module to gather information to fax to a customer.

Then, you can use the Send Fax module to place variables to fax to the customer, using the data gathered by the Look Up module.

Continue reading this article for a breakdown of each of the fields on the Send Fax module.

Visual breakdown