Modify an interaction classification on a queue (Console)

Console > Queues > Modify an interaction classification on a queue (Console)

This article explains how to modify an interaction classification on a queue in Console.

Steps

1. Log into Console at console.avaya.cx.

2. Navigate to Queues > Queues.

Queues > Queues

3. Select the queue you want to modify the Interaction Classification for.

Select queue in queue workspace

4. Navigate to the Interaction Classification container.

Interaction Classification container

5. Click the pencil icon in the top-right corner of the container.

6. Make any changes as necessary.

7. Click Save in the bottom-right corner of the container to save your changes or the x button in the top-right corner to cancel.