Overview: Voicemail container in Users (Console)

Console  > Account > Users > Overview: Voicemail container in Users (Console)

This article provides an overview of the user voicemail settings configurable in Console.

Overview

The Voicemail container in the user workspace of Console is where you configure a user’s voicemail settings.

In Console, navigate to Account > Users > [User] > Voicemail container.

If voicemail is disabled, all inbound softphone calls will ring for the user until the caller hangs up. When a new account is created all the voicemail toggles are enabled by default.

Note: Individual users can change their Voicemail settings in App (Settings > Profile > Voicemail container).

Voicemail greeting

The voicemail greeting can be configured by either the admin or the user themselves. There are two options for configuring the voicemail greeting:

These configurations tell the system how to manage a user’s inbound softphone calls once the call reaches the user’s set ring time, which can be configured by admins (voice container in a user’s profile within Console) and users (voice container under the call settings tab in the application).

Container breakdown

Enable Voicemail

This toggle turns the voicemail on and off.

Voicemail to Email

This toggle controls whether a user receives an email notification when they receive a new voicemail message.

Voicemail to Email Attachment

This toggle controls whether a user receives the audio file of the voicemail message in their email notification. Voicemail to Email must be enabled for Voicemail to Email Attachment to work.

Voicemail Transcription

This toggle controls whether a user receives a transcription of the voice message in the email notification. Voicemail to Email must be enabled for Voicemail Transcription to work.

Email Joke

This toggle controls whether a user receives a fun joke at the bottom of their email notification. The email jokes are puns intended to brighten your day. Voicemail to Email must be enabled for Email Joke to work.

Greeting Type

This dropdown lets you choose whether a user’s voicemail greeting is text read aloud by Hammond using text to speech or is an audio file that is played aloud.

The Greeting Type menu gives you the ability to define if you want callers to hear your voicemail greeting either by Hammond through text to speech or by listening to an audio file, or, recording.

Greeting

The greeting area is either a text field or a menu, depending on the selection made in the Greeting Type menu.