Share feedback on a completed interaction
(App)

This article explains how to share feedback on a completed interaction in App.

Steps

1. From the Home list, select the completed interaction that you want to share feedback for. 

2. From the interaction tab, press Control+I on your keyboard to open the interaction Id.

Note: the interaction ID populates under the customer details.

3. Copy the interaction ID number, then close the interaction Id by pressing Control+I.

4. Open Chat.

5. Navigate to the direct message channel you want to post the interaction Id to.

6. Paste the interaction Id into the message for the user to review.