Department of Wonder
Concierge Desk 

We are here to help with your experience. Below are steps to help resolve a few or our most common problems

Rescheduling Your Visit

Running late or need to make a change altogether? No worries

Please provide the following info:

Where Is My Ticket?

Your name is your Ticket! 

Please check in with event staff (usually wearing a shop apron) by giving them your name.  They will take it from there, you have already started your adventure!


We will offer refunds for tickets purchased no later than 2 days prior to your visit.

Birthday Parties & More

Details for a variety of event booking are on our events page.

We look forward to you seeing you on the other side