This topic focuses on how a business operates in order to meet the needs of its customers. You will examine the ways in which a business does this through the design, supply and quality of its products and services, as well as the way in which it manages the sales process.
Bespoke
StandardisedÂ
Automation
Job production
Batch production
Flow production
Quality control
Quality assurance
Procurement
Logistics
Perishable
Competitive advantage
E-tailing
Retailing
Transaction
Students will explore careers in retail such as JD Sports and Sainsbury's where they would have to have good customer service skills.
Tripadvisor customer feedback.
Students will learn the 'LAST' customer service method which will help them develop good customer service skills.
Students will look at the history if JCB and the link it has to British heritage.
Students will understand the importance of good customer service by exploring the sales process.
