Help Center
&
Tech Support
DASD Help Center
Our DASD Family Help Center does not operate over the summer and our technology staff has started preparing systems, network maintenance and setup of new devices for the 2020-21 school year. Our students have done an outstanding job with utilizing the technology to support their learning and collaboration. Below are a few items to remenber with using and storing the laptops over the summer months, as well as information for needed repairs:
Continue the responsible use modeled during the school year
Keep the device in a safe/secure location
Keep the battery charged so that it does not fully-deplete (fully-depleted batteries that sit for an extended period, are more likely to experience future battery issues)
Return the device, case and charger if they withdrawal from the Dallastown Area School District
If the device is damaged, return immediately to the district so that the device can be repaired and be ready for the student when they arrive for the start of the new school year
Return to school on the first day of the new school year with the device charged and ready to use
If the device is damaged over the summer, we ask that you contact our technology office to arrange for the device to be dropped off and a repair scheduled. Due to the summer workload, devices needing repair may likely be returned to the student at the start of the 2020/21 school year.
DASD Technology Office: 717-244-4021
Frequently Asked Questions
Connecting a Chromebook to WIFI
General information regarding Chromebook Connectivity and Troubleshooting
Step 1: Accessing Wi-Fi
At the bottom right, select the time.
Look for the WIFI symbol
Select "Not Connected"
Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
Your Chromebook will automatically look for available networks and show them to you in a list.
Step 2: Pick a network and connect
Most home users will be connecting to a secure network
Select the secure Wi-Fi network .
Type the network password.
Select Connect.
If connecting to an open network, select the Wi-Fi network .Remember, your information might be visible to other people on this network.
You can also view this quick YouTube video on connecting to WIFI: https://www.youtube.com/watch?v=Pnpjt31-4mQ
Logging into a Student Device or Account
Use of district devices in the home is meant to support the instructional enrichment of our K-12 students. As such, devices are security locked to only allow users with a valid Dallastown account to log into a district device. Families should follow the below steps when logging into a district device.
Students will login using their Student ID number. This number can also be found in Skyward. Students are also able to use their Office 365 or Google account to login to a number of resources. This login will be in the format of their "StudentID"@dallastownsd.net. As an example, Student ID 1001 will have the Office 365/Google login of 1001@dallastownsd.net.
Students will utilize their district issues passwords to utilize their Google and Office 365 accounts. Each student should have been provided with this information. If a student or guardian does not have this information, please contact the Help Center.
Accessing Student Email
Student email utilizes Office 365 as the email provider and can be access from any web browser. To access student email:
1. Navigate to portal.office.com in a web browser.
2. At the login screen, enter your student login information and password. See the above "Logging into a Student Device or Account" for this information.
3. Once logged into the Microsoft Office 365 portal, select the Outlook web tile to view the student's web mailbox.
Accessing Google Classroom
In addition to various other learning tools, student may be asked to utilize Google Classroom for online instruction. To navigate to Google Classroom:
1. Open a web browser. The prefered is Google Chrome.
2. Navigate to classroom.google.com.
3. Students who are currently signed with their Google credentials will automatically be signed into Google classroom as well. If you do not know your Google login please see "Logging into a Student Device or Account".
4.` One students are signed into Google Classroom they are free to complete their classwork as assigned.
Device Replacement Procedure
***The Final Device Exchanges for School Year 19-20 will take place May 26th, 27th, 28th, & 29th at Dallastown Middle School between 10AM - 11AM. The Dallastown HelpCenter will be closed through Summer 2020 as we prepare for the next school year. Information regarding DASD devices will be communicated in the future by Dallastown Administration. Thank you and have a wonderful summer!***
As the situation with COVID-19 evolves, existing remote support measures will remain in place. In the event additional physical hardware is requested or in need of replacement, help center staff will be available on specific days each week to facilitate work and perform device exchanges. Student device pickup will occur Monday and Thursday mornings at 11AM unless otherwise specified. This will occur at the HS main entrance parking loop. All members of the community are expected to maintain social distancing protocols where possible.
**** We ask that any returned equipment be disinfected and if possible, returned in a sealed/wrapped plastic bag to help prevent potential contagion spread. All equipment is isolated for a minimum of 7 days before being evaluated for repairs, please remove all necessary accessories or files from the device prior to dropping off with our support representatives.****
Contact the Help Center to determine if a device is in need of repair or replacement.
If replacement equipment is required, Help Center reps will schedule the date and hours of pickup.
Student equipment pick-up occurs each Monday and Thursday, 11AM-12 Noon unless otherwise specified.
Community members can expect the following:
Pull-up to the parking loop to inform staff on intent to pick up a scheduled replacement device.
The device and accompanying charger should be returned. Device cases should not be returned.
The old student device will be expected to be placed on the outdoor return cart.
A support representative will place the new device at an outdoor station for retrieval.
Families will take the device home and connect to WIFI networks for normal expected use.
If there are any questions of concerns, please contact the Help Center.