Privacy Policy

1. Information We Collect

Depending on how you use the App, we may collect the following types of information:

A. Driver Account Information

When you register or use a driver account, we may collect information such as:

• Driver name

• Phone number

• Email address

• Driver identification details

• Driver licence or professional driver information

• Vehicle information

• Profile information

• Account login and authentication information

This information is used to create and manage your driver account and to verify your eligibility to provide services through Supreme Cars.

B. Trip and Booking Information

The App may collect and display information relating to assigned and scheduled journeys, including:

• Pickup location

• Drop-off location

• Via points or intermediate stops

• Journey date and time

• Booking reference or trip ID

• Passenger-related booking information necessary to complete a journey

• Trip status

• Completed journey information

This information is used to help drivers manage and complete assigned journeys efficiently.

C. Location Information

The App may collect your device's location information when location services are enabled and permitted by you.

Location information may be used to:

• Support trip and journey management

• Help determine or display the driver's location during an assigned journey

• Assist with pickup and drop-off coordination

• Provide journey-related services

• Improve operational efficiency and service quality

• Help provide support in connection with a journey

Depending on the App's functionality and your device settings, location information may be collected while the App is in use and, where necessary for an active journey, when the App is running in the background.

You can control location permissions through your device settings. Disabling location access may affect certain App features.

D. Device and Technical Information

We may automatically collect certain technical information, including:

• Device type and model

• Operating system

• App version

• IP address

• Device identifiers

• Crash reports

• Diagnostic information

• Network information

• App usage and performance information

This information helps us maintain, secure, troubleshoot, and improve the App.

E. Communications

If you contact Supreme Cars through the App, email, phone, or other support channels, we may collect information relating to your communication, including the content of your request and relevant contact details.

We use this information to respond to your requests and provide driver support.

2. How We Use Your Information

We may use the information we collect to:

• Create and manage driver accounts

• Verify and maintain driver information

• Assign and manage journeys

• Provide trip and booking information

• Coordinate pickups and drop-offs

• Track journey progress where required for the service

• Communicate important booking and operational information

• Provide customer and driver support

• Maintain the safety and security of our services

• Detect and prevent fraudulent or unauthorised activity

• Troubleshoot technical problems

• Analyse and improve App performance

• Maintain business and operational records

• Comply with applicable legal and regulatory requirements

We will only use your information for legitimate business, operational, legal, and service-related purposes.

3. Sharing of Information

We may share information where reasonably necessary to operate the Supreme Cars service.

Information may be shared with:

Service Providers

We may use trusted third-party service providers for services such as:

• Cloud hosting

• Application infrastructure

• Maps and location services

• Notifications

• Analytics

• Technical support

• Security and fraud prevention

These providers may process information on our behalf and are expected to protect the information they receive.

Passengers and Customers

Certain driver information may be made available to passengers or customers when necessary to facilitate a booking or journey. This may include information such as the driver's name, vehicle details, or relevant journey information.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, legal process, or government request, or where disclosure is necessary to protect our rights, users, property, or safety.

We do not sell drivers' personal information to third parties.

4. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.

However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide and operate our services

• Maintain driver and booking records

• Meet legal and regulatory obligations

• Resolve disputes

• Prevent fraud and misuse

• Enforce our agreements

• Maintain legitimate business records

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

6. Your Privacy Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of certain processing

• Object to certain processing

• Withdraw permissions where processing relies on your permission

• Request information about how your personal information is used

Some information may need to be retained where we have a legal or legitimate business reason to do so.

To exercise your rights or make a privacy-related request, please contact us using the details provided below.

7. Location Permission

The Supreme Cars Driver App may require location access to provide certain driver and journey-related features.

Location access may be used to support:

• Active journey management

• Driver location and journey coordination

• Pickup and drop-off services

• Navigation-related functionality

• Operational and safety requirements

You can manage location permissions through your mobile device settings.

If location access is disabled, some features of the App may not function correctly.

8. Notifications

The App may send notifications relating to:

• New or assigned journeys

• Booking updates

• Schedule changes

• Trip status

• Operational messages

• Important service announcements

You may manage notification permissions through your device settings. Disabling notifications may affect your ability to receive time-sensitive journey information.

9. Third-Party Services and Links

The App may use or integrate with third-party services, such as mapping, hosting, analytics, communication, or notification providers.

Third-party services may have their own privacy policies and terms. We recommend reviewing the privacy practices of any third-party service that you access through or in connection with the App.

10. Children's Privacy

The Supreme Cars Driver App is intended for authorised professional drivers and is not directed toward children.

We do not knowingly collect personal information from children for the purpose of providing driver services. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. International Data Processing

Depending on the service providers and infrastructure used to operate the App, your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we will take appropriate steps to ensure that personal information receives suitable protection when transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the "Effective Date" at the top of this policy. We encourage drivers to review this Privacy Policy periodically.

Your continued use of the App after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

13. Consent

By using the Supreme Cars Driver App, you acknowledge that you have read and understood this Privacy Policy and that your information may be processed as described above, subject to applicable law.