PRIVACY POLICY

1. Introduction

AnyRide ("AnyRide", "we", "our", or "us") operates the AnyRide Passenger Assistant mobile application ("App").

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when authorised users use the AnyRide Passenger Assistant App in connection with passenger transportation and school transportation services.

By using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending on how the App is used and the transportation services provided, we may collect the following categories of information.

Passenger and User Information

This may include:

• Name

• Email address

• Phone number

• Profile information

• Account credentials

• Passenger or student information, where applicable

• Parent, guardian, or authorised contact information, where applicable

Location Information

The App may collect or access location information when location services are enabled and required for transportation-related functionality.

Location information may be used to support:

• School pickup and drop-off

• Passenger pickup and drop-off coordination

• Route and navigation features

• Trip status and journey tracking

• Transportation updates

• Other location-based transportation functionality

Location access may be required while an assigned transportation service is active or when a location-based feature is being used.

Users can manage location permissions through their device settings. Disabling location access may affect features that require location information.

Trip and Transportation Information

We may collect information relating to assigned transportation activities, including:

• Pickup location

• Drop-off location

• Trip date and time

• Booking or assignment details

• Ride and trip status

• Driver information

• Vehicle information

• Passenger or student transportation details necessary to provide the service

• Route and journey information

Payment and Transaction Information

The Passenger Assistant App may not require payment functionality for every transportation service.

Where applicable, information relating to fares, payments, refunds, invoices, and transaction records may be processed in connection with transportation services.

Payment card or financial information, where applicable, may be processed through third-party payment service providers rather than being directly stored by the App.

Device and Technical Information

We may collect certain technical information necessary to operate, secure, and improve the App, including:

• Device type

• Operating system

• App version

• Device identifiers

• IP address

• Crash and diagnostic information

• Technical information required for application security and functionality

3. How We Use Information

We may use personal information to:

• Create and manage authorised user accounts

• Manage assigned transportation activities

• Facilitate school transportation services

• Facilitate passenger transportation services

• Provide pickup and drop-off information

• Provide relevant driver and vehicle information

• Support route and navigation functionality

• Support location-based transportation features

• Track and update trip status

• Provide information about scheduled or active transportation services

• Send service-related notifications

• Provide customer support

• Maintain, operate, and improve the App

• Detect unauthorised or suspicious activity

• Protect users, transportation services, and our systems

• Maintain appropriate records

• Comply with applicable legal and regulatory requirements

4. Location Information

AnyRide Passenger Assistant may use location information to support transportation services and assigned trip functionality.

Depending on the service, location information may be used for:

• Pickup and drop-off coordination

• Journey and trip tracking

• Route and navigation support

• Transportation status updates

• Providing relevant transportation information

Location information is used only where necessary for applicable transportation functionality and subject to the permissions available on the user's device.

Users may manage location permissions through their device settings. If location permission is disabled, certain App features may not function as intended.

5. Information Sharing

We do not sell personal information to third parties.

We may share relevant information when necessary to provide and operate transportation services with:

• Drivers or transportation providers

• Parents, guardians, or authorised contacts, where applicable

• Schools or authorised organisations involved in school transportation

• Service providers supporting the operation of the App

• Payment and transaction service providers, where applicable

• Navigation or mapping service providers, where applicable

• Hosting, technical, security, analytics, and support providers

• Government authorities or law enforcement where required by applicable law

• Professional advisers where necessary for legitimate business or legal purposes

Information is shared only as reasonably necessary for the applicable purpose, service, legal requirement, or operational need.

Third-party service providers are expected to process information in accordance with applicable privacy and data protection requirements.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or stored by the App.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Providing transportation services

• Managing assigned trips

• Maintaining booking and transportation records

• Processing applicable transactions

• Resolving disputes

• Enforcing agreements

• Maintaining security

• Meeting legal, regulatory, accounting, or reporting obligations

When personal information is no longer required, it may be deleted or securely disposed of in accordance with applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights concerning your personal information, including the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request restriction of processing

• Object to certain processing activities

• Request a copy of certain personal information

• Withdraw consent where processing is based on consent

Some requests may be subject to legal, regulatory, security, or operational limitations.

To exercise applicable privacy rights or make a privacy-related request, contact us at:

Email: admin@anyride.co.uk

9. Children's Privacy

AnyRide Passenger Assistant may be used to support school transportation services involving students, including children.

Where the App is used in connection with a child or student, personal information may be provided or managed by a parent, guardian, school, transportation provider, or other authorised adult or organisation.

We take reasonable measures to handle information relating to children in accordance with applicable privacy and data protection requirements.

We do not knowingly use children's personal information for purposes unrelated to providing or supporting the relevant transportation services.

10. Third-Party Services

The App may use third-party services to support functions such as:

• Application hosting

• Analytics

• Push notifications

• Maps and navigation

• Payment processing, where applicable

• Security

• Technical support

• Application performance and diagnostics

These third-party providers may process certain information in accordance with their own privacy policies and applicable laws.

11. Cookies and Similar Technologies

Our website or related online services may use cookies and similar technologies for functionality, security, analytics, and service improvement.

The mobile application may use technologies necessary for authentication, session management, security, notifications, diagnostics, and application functionality.

12. International Data Transfers

Depending on the service providers and infrastructure used to operate AnyRide, personal information may be processed or stored in countries outside the country in which you are located.

Where required by applicable law, we take appropriate measures to ensure that personal information transferred internationally receives appropriate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the App, our transportation services, legal requirements, or our data practices.

When changes are made, the updated Privacy Policy will be made available through the App or our website. The revised policy will include an updated effective date.