FAQ

Don't panic! It's likely one of a few simple issues preventing you from logging in:

1. Ensure you're using the correct username. Students should use their C Number (i.e. C0872051) without the email part afterwards. Staff usernames are firstname.lastname without the email part afterwards.

2. You must login to a Confetti computer on-site at least once before your login will work everywhere, this is because the initial login will require you to set a new password.

Still having issues? Please get in touch with IT by raising a helpdesk ticket, as the Resource Team doesn't have the ability to reset passwords.

N.B. if your account is banned from Connect2, you will not be able to login, and will recieve an error message informing you of this.

30/05/2025 - Undergraduate students will not be able to access Connect2 now that the academic year has concluded. If you need to book equipment for a resubmission, please contact your tutor.

We have a handy guide to help you with just that! It's a bit older now, but most aspects of Connect2 haven't changed since the guide was put together in 2017.

How to use Connect2

An up-to-date version of this guide will be created in due course.

Items on Connect2 are governed by a complex arrangement of booking permissions, which are broken down into course and year of study. 

Generally, if an item is greyed out it's because you don't have access to book it. Items may also be greyed out if they are broken, or currently being maintained.

If you believe you should have access to something, please get in touch with us and/or or speak to your tutor.

Absolutely! Connect2 will let you add several things to your "basket" if they're all located in the same tech store, and you can select booking times for everything at the same time.

Utilising the basket makes things much more streamlined at checkout and check-in too, as we can quickly type equipment codes in, instead of having to process each booking one at a time.

Whilst this may seem frustrating, this is the intended behaviour of the system.

To allow us to prepare items for checkout, especially if they've just come back from a booking, everything on Connect2 has a 15 minute time pad. 

Additionally, to simplify the Connect2 system for everyone, bookings may only start and end in 15-minute increments (so at 15 mins past the hour, 30 mins past etc.).

So, this means that if you were placing a booking at 14:46, the earliest time you'd be able to book for would be 15:15. 

The easiest way to avoid this is to book in advance as much as possible.

We have 2 Tech Stores on our Nottingham Campus, our main store in Metronome, and a smaller Tech Store at Space 2.

Below are links to each one on NTU's interactive campus map, MazeMap:

Metronome Tech Store

Space 2 Tech Store

Items on Connect2 will be labelled as either MET (Metronome), S2 (Space 2), or LDN (London Campus). Please ensure you use the correct Tech store to collect and return your booking.

Not sure where one of our buildings is? Scroll to the bottom of this page for a map.

We understand that sometimes the usual booking time limits are not enough for some projects, so we're happy to facilitate booking extension requests. To extend your booking, please do the following:

1. Make the booking as normal, for as long as the system will let you.

2. Ask your tutor to email us with the booking number, as well as when it needs to be extended to.

3. Wait for an email confirmation from us that this has been done.

Please do not make Back-to-Back bookings, these are against booking policy and will be cancelled*.

*This cancellation is automatic, and happens when bookings are not collected within 30 minutes of the start time. As you would no longer have an active booking of the equipment, other people are free to book it, even though we don't have it in the store.

Generally, no. There is a 15-minute lead time on all bookings.

If you're trying to collect kit for earlier than it would let you book it for, there's a good chance it will be in use by someone else. Even if not, we need time to get bookings ready.

If you have a good reason to want to collect kit early - last minute bookings are not a good reason - then please get in touch with us as far in advance as possible.

Absolutely! Sometimes, because of traffic or other factors beyond your control, it's not possible to get here on time, however the most important thing is that you let us know ASAP. If we don't hear from you, and 30 minutes have passed since the booking was due for collection, it will be cancelled automatically and/or checked back in by our team.

Please call us where possible, on 0115 952 2075 (then requesting the relevant Tech Store), to ensure that we get your message.

Repeatedly being late for collection without telling us will result in restrictions being placed on your account.

Similarly to the above, the most important thing is that you let us know ASAP. Other users may have the equipment booked out directly after you, and advance notice allows us to try and find a suitable solution for them.

Please call us where possible, on 0115 952 2075 (then requesting the relevant Tech Store), to ensure that we get your message.

Repeatedly returning kit late without good reason will result in restrictions being placed on your account.

Whilst we'd love for all of our kit to never take any damage, we appreciate that accidents do happen.

If kit has become damaged whilst you're using it, you need to tell us straight away. The sooner we know about the damage, the sooner we can try and repair it, or source a replacement.

Where the damage was indeed caused by a genuine accident, you will not get in trouble, or be charged for the equipment. If the damage was through carelessness, or was intentional, we will pursue further action (at a minimum including you losing access to Connect2).

Much of the equipment we have available for booking is specialist and expensive, so please treat it with the utmost care and respect, as you would if hiring it externally.

Making a recurring booking on Connect2 is straightforward, and can save a significant amount of your time when you're using the same equipment or rooms on a regular schedule.

To recur a booking, please do the following:

1. Start off by adding items to the basket as you would for a regular booking

2. Once on the calendar page, select the date and times for the first occurrence of your booking.

3. On the right-hand-side of the page, click the "Recur" button, which is located under the small calendar.
   Can't see a recur button? This may be because the equipment you are booking has dissimilar booking rules (i.e. is a mixture of FE and HE kit). Remove some items and try again.

4. On the recurrence pattern page, choose whether it recurs weekly or less, which days it will recur on, and when it will end by.

5. On the recurrence result page, check that everything is as you expect, and proceed to finish your booking as normal (if some of the recurring bookings get removed, this is due to their being a limit on how far in advance you're able to book, or due to clashes with other bookings).

Feel free to get in touch with us if you're having some difficulty with this process. 

This process may appear to have frozen at points, especially for larger bookings, so please be patient as it will eventually work.