We are delighted you have chosen to use CompassTix to either register or run an event.
Definitions:
Service - CompassTix
Organiser - The provider using our service to run or provide an event (seller)
Consumer - The end-user, attendee or purchaser of an event through our service (purchaser)
We, us or our - Refers to Compass Education Pty Ltd or its affiliated entities
CompassTix
We provide the online platform to support the marketing, registration, sale and promotion of events, including ticket management.
CompassTix is not the creator, organiser or owner of the events listed on the Services.
CompassTix provides its Services, which allow Organisers to manage ticketing and registration and promote their events.
CompassTix acts as agent for the Organiser in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) CompassTix otherwise has no liability to you.
The Organiser of a paid event selects the payment processing method for its event as more fully described in the CompassPay Merchant Agreement. Consumers must use whatever payment processing method the Organiser selects. CompassTix payments may use CompassPay (CompassPay Pty Ltd) to process a payment transaction. CompassTix acts as the Organiser's limited agent solely for the purpose of using our third party payment service providers to collect payments made by Consumers on the Services and passing such payments to the Organiser.
Variations
In addition to any event-specific variations or terms, the Organiser reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.
Conditions of entry
In addition to an event-specific conditions, the Organiser reserves the right to add, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Consumers should pay particular attention to any dress-code requirements that may be associated with an event.
Event attendance
Admission to an event is subject to the event Terms that may be specified by the Organiser. In addition, the following form part of the Organisers terms unless otherwise specified:
- You may be denied entry into, or removed from, an event where the Organiser has reasonable grounds to do so, including if you breach these Terms and Conditions or the Organiser/Event's Terms, or you are intoxicated, under the influence of illicit drugs or alcohol, inappropriately attired or adversely affecting the enjoyment of the event by others.
If you arrive late, you may not be admitted into the event at all or may have to wait until a suitable break in the event.
You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
You may be required to submit to a search of your person and/or possessions before entering the event.
You may be required to provide proof of identity at admission or throughout the event.
Tickets may be restricted to the person named on the registration.
Privacy
Information collected across our platform is managed in accordance with our privacy policy available at https://sites.google.com/a/jdlf.com.au/policies/privacy
Release
This is where you agree to cover CompassTix if you use the Service in a way that causes CompassTix to be the subject of a legal matter, or to face other claims or expenses, or as otherwise set forth herein, to the extent permitted by applicable laws.
a) Release. You hereby agree to release CompassTix from all damages (whether direct, indirect, incidental, consequential or otherwise), losses, liabilities, costs and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with the Services or any event listed on the Services. In addition, you waive any applicable law or statute, which says, in substance: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE RELEASED PARTY."
b) Indemnification. You agree to defend, indemnify and hold CompassTix and each of its and their respective officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable attorneys' and accounting fees) resulting from any claim, demand, suit, proceeding (whether before an arbitrator, court, mediator or otherwise) or investigation made by any third party (each a "Claim") relating to or arising out of: (a) your breach of these Terms (including any terms or agreements or policies incorporated into these Terms); (b) your use of the Services in violation of these Terms or other policies we post or make available; (c) your breach of any applicable local, state, provincial, national or other law, rule or regulation or the rights of any third party; (d) CompassTix's collection and remission of taxes; and (e) if you are an Organiser, your events (including where CompassTix has provided Services with respect to those events), provided that in the case of (e) this indemnification will not apply to the extent that the Claim arises out of CompassTix's gross negligence or willful misconduct. CompassTix will provide notice to you of any such Claim, provided that the failure or delay by CompassTix in providing such notice will not limit your obligations hereunder except to the extent you are materially prejudiced by such failure. Also, in certain circumstances, CompassTix may choose to handle the Claim ourselves, in which case you agree to cooperate with CompassTix in any way we request.
Authenticity and validity of tickets
Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from CompassTix or other authorised Organiser.
Resale of tickets & scalping
Tickets may not, without the prior written consent of CompassTix and the Organiser, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. CompassTix will use reasonable efforts to notify you of such action.
SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.
System Errors
While CompassTix takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. CompassTix may cancel an order made as a result of any such error, although in the case of a pricing error CompassTix will endeavour to contact you to give you the option of purchasing the ticket at the correct price.
Scraping of Site Content is Prohibited
The Site Content is not intended for your commercial use. You have no right to use, and agree not to use, any Site Content for your own commercial purposes. You have no right to, and agree not to scrape, crawl, or employ any automated means to extract data from the Site(s).
Fees and Refunds
Fees That We Charge.
Creating an account, listing an event and accessing the Services are free.
However, we charge fees when you sell or buy paid tickets or registrations. These fees may vary based on individual agreements between CompassTix and certain Organisers. Organisers ultimately determine whether these fees will be passed along to Consumers and shown as "Fees" on the applicable event page or absorbed into the ticket or registration price and paid by the Organiser out of ticket and registration gross proceeds.
The fees charged to Consumers may include certain other charges, including without limitation, facility fees, royalties, taxes, processing fees and fulfillment fees. Therefore, the fees paid by Consumers for an event are not necessarily the same as those charged by CompassTix to the applicable Organiser or the standard fees described on the Services to Organisers.
In addition, certain fees are meant, on average, to defray certain costs incurred by CompassTix, but may in some cases include an element of profit and in some cases include an element of loss. CompassTix does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates.
Ticket Transfers. If you wish to transfer tickets to an event you have purchased on CompassTix, in some instances CompassTix may be able to accommodate this for you. In all other instances, please contact the Organiser of the event to arrange for ticket transfer. If you are unable to reach the Organiser, or the Organiser is unable to arrange a ticket transfer, please contact us.
Refunds. Because all transactions are between an Organiser and its respective attendees, CompassTix asks that all Consumers contact the applicable Organiser of their event with any refund requests.
(a) If you are a Consumer, you acknowledge that should you receive a refund for your ticket, you will discard any ticket that we or any Organiser has delivered, and will not use it (or any copy of it) to attend the event. Violation of the foregoing constitutes fraud. You acknowledge that the applicable procedure to check the validity of the ticket must always be followed. CompassTix will not be held liable under any circumstances for any costs arisen from non-compliance by Organisers with applicable procedures that must be implemented by Organisers to check validity of tickets. CompassTix will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.
(b) If you are an Organiser, you acknowledge that the applicable procedure to check the validity of the ticket must always be followed. CompassTix will not be held liable under any circumstances for any costs arisen from non-compliance by Organisers with applicable procedures that must be implemented by Organisers to check validity of tickets. CompassTix will not be held liable under any circumstances for costs and/or damage associated with tickets arisen from situations with fraud and/or for damage associated with the purchase of the ticket through non-official means, such as third parties.
Compass Integration
Our service may allow linking or integration with Compass education portals to allow seamless ticket purchase and registration.
In the event that you sign in to CompassTix using your Compass Education portal credentials, or login using a direct link from your portal, basic information may be transferred, including your name, phone, contact and postal information. If you do not wish for these details to be transferred, please do not use these details or this function.
The Compass Education portal terms and conditions of use are available here: https://policies.compass.education/