North Meck Help Desk

Thank you for visiting the North Mecklenburg High School Help Desk. Our goal is to provide quick and knowledgeable support to answer all of your technology questions. We currently have two options for providing support 1) Help Desk Ticket and 2) In-Person Help Desk. The In-Person Help Desk is located in the Media Center and is available any day that the school is open during school hours (7:15am-2:15pm). See the list of issues below to see which support option is a better fit for your issue.

NEED HELP? SEE THE DIFFERENT OPTIONS BELOW.

We are currently providing service each morning from 6:45am-7:15am in the Media Center.

CURRENTLY OPENED:

Help Desk Ticket

(SOFTWARE ISSUES)

  • Password Reset

    • NCEdCloud (any of your teachers can reset)

    • Google (any staff member can reset)

  • Unable to access NCEdCloud or any of the applications inside of NCEdCloud

  • PowerSchool Error Message

Click the Help Desk Ticket button to submit a Help Desk ticket. After submitting your ticket you will receive a confirmation email with a ticket number. Please submit 1 ticket per issue you are having. When contacting the help desk please reference your ticket number. DO NOT submit multiple tickets for the same issue.

CURRENTLY CLOSED:

In-Person Help Desk

(HARDWARE ISSUES)

  • Damaged device (Broken Screen, Missing Keys, Power Cord broken, etc.)*

  • Chromebook not charging

  • Display not working

  • Keyboard not working*

  • Lost device or power cord*

  • Returning device (moving to another school)

* May incur a cost due to student damage.

BASIC STUDENT ACCOUNT INFORMATION

  • CMS Google Account

      • Username - StudentID@student.cms.k12.nc.us

      • Password - YYYYMMDD (birthday)

      • Used for - logging in to CMS Chromebook, Google Drive, Student Email, Canvas AND CMS Chrombook Security (ZScaler)

  • CMS Account

      • Username - StudentID

      • Password - YYYYMMDD (birthday)

      • Used for - logging into a CMS desktop computer

  • NCEdCloud

      • Username - StudentID

      • Password -

      • Used for - PowerSchool, Canvas, other single-sign on applications in CMS

CHROMEBOOK LOGIN AT HOME

Follow the directions below to login to your device from home.

  1. Connect to your home wi-fi

  2. Log in to the Chromebook like you do at school

  3. Once you log in, a screen will appear with images describing the process explained in steps 5 and 6 below. You cannot actually type on this page.

  4. Open a new tab in Google Chrome as if you are going to a website

  5. When you attempt to open that tab or go to a website, you will encounter the CMS filtering process and must sign in with these specific details:

  6. Type in your user name: StudentID@student.cms.k12.nc.us

  7. Now you are ready to use the Chromebook at home