Mental Health
**CALL 911 if this is a medical or life threatening emergency.
If you need the police, ask for a CIT officer. They have received extra training on handling these situations.
If this is NOT a medical or life threatening emergency, look in the directory below for resources in your county.
There are immediate crisis services available for any youth who may need mental health support or have safety concerns
Info Sheet - TXT4HELP.pdfYOU HAVE A CHOICE ABOUT HOW TO GET SERVICES WHEN YOU ARE IN A CRISIS
- Phone First…
Cardinal Innovations Healthcare Solutions Access Center is available 24 hours a day, 7 days a week. Customer Service Specialists will assist you to find a crisis provider that is well-matched with your needs. Your local number is: 800-939-5911
If you already have a service provider, call them first. Providers who know you are usually best prepared to assist you in a crisis.
- Have Support Come to You…
Crisis situations are often best resolved at home. Mobile Crisis Teams are available 24 hours a day in all counties. Professional counselors will speak with you and your family during a visit. They have an average response time of 2 hours. This service is provided by:
704-566-3410
- Go To A Crisis Center…
Many counties have a specialized crisis center where you can walk in for a crisis assessment and referrals to additional services. Appointments are not needed. The crisis center in your county is provided by:
5700 Executive Center Dr. Suite 110 Charlotte, NC 28212
704-525-3255
Monday -- Friday – 8:00 a.m. - 5:00 p.m.
Reduce stress and anxiety
As news reports about COVID-19 increase, it's not uncommon to become more anxious. The American Psychological Association (APA) shares tips to reduce anxiety and stress.
If you need support, the following resources are available:
The Hope4NC Helpline (1-855-587-3463) connects North Carolinians to additional mental health and resilience supports that help them cope and build resilience during times of crisis.
The Hope4Healers Helpline (919-226-2002) is a new initiative in partnership with the North Carolina Psychological Foundation. It provides mental health and resilience supports for health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state’s COVID-19 response.
Optum has a toll-free 24-hour Emotional Support Help Line at 866-342-6892 for people who may be experiencing anxiety or stress around COVID-19.
The National Disaster Distress Helpline at 1-800-985-5990 offers crisis counseling and emotional support 24 hours a day for anyone experiencing distress or other mental health concerns during the COVID-19 outbreak.
The Hopeline is also available 24 hours a day at either 919-231-4525 or 1-877-235-4525.
LME/MCOs can provide resources for Medicaid beneficiaries and individuals without insurance.
The National Suicide Prevention Hotline (1-800-273-TALK) offers free and confidential support for people in distress, prevention and crisis resources and best practices for professionals.
Suicide Prevention Resource Center (SPRC) has compiled a selection of resources on mental health and coping
The Substance Abuse and Mental Health Services Administration has also provided tips for taking care of your behavioral health during social distancing, quarantine and isolation from an infectious disease outbreak like COVID-19.
If you or someone you know feel unsafe at home, call the National Domestic Violence Hotline at 1-800-799-7233 or the National Sexual Assault Hotline at 1-800-656-4673. Please visit NC's Council for Women & Youth Involvement for a list of domestic violence and sexual assault service providers in your county.
The National Child Traumatic Stress Network has guidance for helping families cope with COVID-19, and the World Health Organization has published a resource for mental health considerations during the COVID-19 outbreak