Why Hire a Cleaning Service

Best Ways To Find a Reputable Cleaning Service

Begin your search by talking to your friends and family and asking them which cleaning service they use. If they shower their cleaning company with praise, that's great, but if they give only a lukewarm recommendation, then you shouldn't rush into hiring that particular company. Referrals are really the way to go when it comes to finding out just how efficient and accommodating a company can be.

Don't think that you'll just go to a company's website and read the reviews there. Bad move! Sure, you can check their reviews out and see what's said, but remember that a just because a review is posted on a website does not mean that it is real or honest. Let's face it, a company can post anything they please. A referral from a family member or friend is a lot more reliable.

Furthermore, while it doesn't hurt to read online reviews, don't take them as Gospel. Keep in mind that satisfied customers just don't write as many reviews as those with a complaint. Sometimes poor reviews can be the result of someone trying to strike back at the company for an unsatisfactory experience that might not have been their fault. So if a company has too many bad reviews, or too many great ones, then a warning bell should go off. But if their reviews are basically good with a few bad ones scattered in, that's about average for any company.

Another thing you should be concerned about is does the company have the insurance coverage necessary to cover the costs of any damage that might be done to your home, how about theft, or what if an injury happens on your property? It's important that they have this coverage, because if they don't, you could lose out on money for home repairs if there is damage to your property, items stolen, or if a worker is injured. It should be no problem for a company to tell you if they have this insurance coverage and supply you with copies of their policies if you so desire.

That's not all. You still need to check on the company's experience and professionalism. Do they have any accreditations, or maybe they're affiliated with professional organizations. Do they belong to the Better Business Bureau? Having certain affiliations is a testimony to a company's hard work and determination to have the trust and respect of their customers. You can't just hand this out randomly. It has to be earned, and any company worth their salt understands this and goes out of their way to cultivate a feeling of trust and security with their clients.

One more thing you need to do in order to find a reputable cleaning service is to inquire about damage, breakage, and satisfaction guarantees. Any company with high quality standards will stand behind its work and support its workers. So you need to find out what happens if you are dissatisfied as a client, what are they willing to do to make this situation right? All companies have some type of policy when it comes to making restitution or resolving other difficulties which may arise on the job.

For example, if you're not pleased with the cleaning that was done, what will the company give you to make up for this? Perhaps a free cleaning? Policies about this vary from company to company and you need to know what your options are if you have any complaints. You also need to know that you don't have to be nervous about voicing any problems that you may have. After all, you are paying for this service and it is up to them to please you, not the other way around. Just remember to be fair and all will be well.

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How to Get the Best Results From a Cleaning Service

Getting the best results from a cleaning service is a two way street. Once you have hired the cleaning service you want, you need to ask many questions about how they do business, and also clearly state what your expectations are. Some cleaning services will bring along a check list of the duties they normally perform, while others will consult with you first before proceeding.

Moreover, if you want to request a service that's not on the check list, then let them know that, and be sure to ask upfront exactly what is included in a standard cleaning. You can ask them to perform additional tasks, but you may have to pay extra for them and should be prepared to do so.

Communication must be respected at all times. Good communication between the client and the cleaning service is essential to a fruitful relationship where both parties achieve satisfaction. If you have an issue with the quality of service, don't just fume about it. Tell the company so that they are aware of your feelings.

We all lead busy lives, so maybe your cleaners stop by at a time when you are at work or away for an appointment. If that's the case, write them a note if you have a special request, or there's some issue they should be made aware of. Yes, face to face conversations can be more effective, but since that's not always possible, just write a note to let them know your wishes.

Finally, if you want top results from your cleaning service, then learn to tip and tip generously. Face it, tips are a fantastic incentive. A cleaner that receives frequent tips will take extra pains to please you and sometimes even go the extra mile without being asked. It's a win-win situation for both of you.

If you are uncertain about what the proper standards for tipping are, they are normally the same as that of other service industry jobs: 10-20%.

Here's something to think about. You should inquire as to whether a tip is already included in the cost of the job, or whether it's expected later on. These are the kind of questions that you shouldn't be shy about asking your cleaning service representative. How are you going to know the answer if you don't ask? Besides, open communication fosters a spirit of trust and cooperation on both sides, and should always be encouraged.