Clarifications and Communications (FAQ)

You can view all clarification questions, answers, and buyer updates directly within the opportunity.

For most opportunities

1. Select View details against the opportunity.

2. On the left hand side, open the Clarifications tab.

Here you will see:

• All clarification questions submitted by suppliers

• Buyer responses

• Any updates or messages posted by the buyer

For Competitive Flexible Procedure opportunities

Clarifications are managed per stage and are only available while that stage is open.

1. Select View details for the opportunity.

2. On the left hand side, expand the stage that is currently live.

3. Open the Clarifications section within that stage.

Once a stage closes, clarifications for that stage are no longer active.

1. Select View details for the opportunity you want to ask a question about.

2. Navigate to the Clarifications section.

3. Use the text box provided to submit your question.

4. Submit your clarification.

Once the buyer responds, you will receive an email notification confirming that your question has been answered.

1. Select View details against the relevant opportunity.

2. On the left hand side, open the Clarifications tab.

3. Locate the supplier question you want to respond to.

4. Enter your response in the answer text box.

5. Tick the checkbox labelled Only allow the company that asked the question to view the answer.

6. Submit your response.