Smart Panel

Having trouble with your classroom audio system? Let's do some troubleshooting

If your microphone is not pairing correctly, make sure you are not covering the IR transmitter is not covered (circled in red in the below picture).

Pairing or Re-Pairing Your Microphones Step by Step

1. Power off the microphone.

2. Press and hold the power button for five seconds near the base station until the lights on the front of the microphone start blinking. Be sure to not cover the IR sensor that communicates with the base station.

3. Look for the blue status light on the base station. It is located next to the level dial. This light will start blinking. When this blue light stops blinking and stays on, you know that the pairing process is complete.

Troubleshooting Your Microphones:

1. Scenario: You tried to pair your microphone, but you notice the blue light on the base station is not lighting up.
   Try This: Remove the battery of the microphone, count to five, and put the Battery back in the microphone. Attempt to pair again.

2. Scenario: You successfully paired your microphone to the base station, but still do not hear sound
   Try This: Check that the light on the front of your microphone is blue. This indicates that your microphone is on. Turn up the volume using the arrow Buttons. If you notice that the light on the front of the microphone is white, the microphone is muted. Press the front button again to turn mute off. If the light is blue, you are good to go!

3. Scenario: You successfully paired your microphone to the base station, but still do not hear sound. You also notice that the base station is not turned on, or may have come disconnected from the white speaker.
   Solution: Make an IT Request