FAQ

FAQ

I am here to help make your online art purchasing experience a total success.... If you cannot find the answers to any questions you may have below, please contact me through the website and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working with you to bring quality artwork into your home and working environment...

- Currency: All pricing in American dollars... Paypal Account Available

- Returns: 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure artwork for return.

-Shipment arrives damaged: If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All of my original artworks are insured for transportation.

- Shipping from U.S. to Canada and Abroad: All shipping is from U.S. Canadian and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.

-Shipping Fees: All shipping fees are pre-calculated for U.S. All other countries will need to contact me directly through the website to arrange shipping fees. All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.

-Ready to Hang: When requested framed -paintings are shipped ready to hang, using professional grade wire and attachments. I suggest using a Monkey Hook (https://monkey-hook.myshopify.com/) for quick easy hanging. (One hook, one twist, no mess, no tools, can hold even the heaviest painting). Note: the Monkey Hook only works on Sheet Rock or gyproc walls with no beam behind).

- Shipping: All works of art are insured for shipping to client and will be shipped with FedEX. Tracking numbers will be supplied for every shipment. Each work of art is shipped separately even if multiple paintings are ordered, with the exception of small packages, if requested.

-Custom Orders: Custom orders are welcome. Please contact me via by phone or email on website and I will be happy to discuss your personal needs for the artwork you envisage. cheri@cheryljohnson.com

-Commission Work: I welcome working with customers to create unique and creative work that is specific to your needs. Please contact me via the website to discuss any ideas you have regarding commission works. I welcome the possibility of using your photographs (rather than my own) to put through the same process and to see what appears. This has been very successful in the past, with unique and personalized artworks being created. A non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Your total satisfaction is my goal. We should all live with artwork we love....