Long Term Disability

Disability insurance is an important benefit that provides eligible employees income protection of up to 60% of their salary.  Cherry Creek School District provides long term disability insurance to benefit-eligible employees at no cost through Voya.

Long Term Disability

FREQUENTLY ASKED QUESTIONS ABOUT FILING A LONG TERM DISABILITY CLAIM

The following questions and answers will help you file a Long Term Disability (LTD) claim with Voya. The steps outlined below will enable you to access our efficient claims services quickly and easily. 

WHEN SHOULD I REPORT A CLAIM?

Report a claim as soon as you believe you will be absent from work beyond 60 calendar days or to the end of sick leave. If you are uncertain about how long you will be absent or whether you should file a claim or not, we suggest that you file your claim anyway. This offers you some peace of mind and allows for Voya to begin its review and issue a timely payment if appropriate.  

HOW DO I FILE A CLAIM?

1.  To file a claim, contact your the CCSD Benefits Office or go to voya.com/claims.

      A typical application for disability benefits contains the following documents: 

• • • •   Employee's Statement

      •   Employer's Statement

      •   Physician's Statement

      •   Authorization for Release of Information

WHEN I REPORT MY CLAIM, WHAT INFORMATION WILL I NEED TO PROVIDE?

You will be asked to provide the following information — in addition to other questions about your absence: 

• Employer name: Cherry Creek School District #5

• Group Reference ID: 715361

• Name and Social Security number

• Last day you were at work

• Nature of claim/medical information

• Physician's contact information (name, address, phone and fax number)

WHERE DO I SEND COMPLETE FORMS TO?

The fastest way to start your claim is to go to voya.com/claims.

WHAT CAN I EXPECT AFTER I SUBMIT THE COMPLETED FORMS?

Once Voya receives the required paperwork, which includes the Employee Statement, Employer Statement, Physician's Statement and Authorization for Release of Information, your benefits analyst will contact you to discuss any additional information that may be necessary to complete the processing of your claim and to answer any of your questions. 

IF MY CLAIM FOR BENEFITS IS APPROVED, HOW LONG WILL IT TAKE TO RECEIVE MY FIRST CHECK?

After the Benefit Waiting Period as outlined in your group policy is served, LTD benefit payments are paid in arrears on a monthly basis based on the date of disability and are mailed directly to your residence. LTD benefit payments that are payable for retroactive claims will be paid immediately following claim approval. 

WHO SHOULD I CALL WITH QUESTIONS ABOUT MY CLAIM?

If you have already filed a claim, please call Voya Employee Benefits Customer Service at (800) 955-7736 or visit their website https://presents.voya.com/EBRC/CherryCreek.  If you are looking for general information, please contact your benefits specialist at 720-554-4485.  

WHO IS RESPONSIBLE FOR NOTIFYING CHERRY CREEK SCHOOL DISTRICT OF MY ABSENCE?

It is your responsibility to follow the normal Cherry Creek School District absence reporting procedures by notifying your supervisor of your absence.