Terms and Conditions

Booking Policy

Organisations and Professionals must contact Marcus about any services they wish to access.

ALL CONSULTATIONS ARE FREE - FOR ANY DURATION

Bookings must be made 1 month (30 days) in advance, unless there are exceptional circumstances!

The 1 month starts from when an AGREEMENT has been SIGNED by other parties.

Last minute bookings may be charged an additional cost - always get in contact!

Charging Policy

Marcus provides Low Cost, High Quality services!

All charges will be pre agreed before any services are delivered!

Charges will take into account:

  1. Distance Travelled
  2. Time of Delivery
  3. Length of Delivery
  4. Level of Delivery (e.g. Target Group)
  5. Size of Group
  6. Type of Training Course
  7. Location Facilities - e.g. Projector, HDMI Cables, etc.
  8. Course Printings
  9. Resources and Materials provided as part of the CPD course
  10. If required, transfer of copyright where an organisation wishes to buy a CPD course

Cancellations Policy

Full refunds for cancellations from Marcus!

All bookings must be made at least 1 month in advance, cancellations within 1 week (5 working days) before the training cost will not be refunded, expect exceptional circumstances!

After booking, cancellations made will incur a 10% charge of the original cost of service delivery!

Marcus will always seek to work with an organisation to work out why cancellations are being made and work best to try and resolve this!

Service Standards

All services are delivered at High Quality Standards!

If an organisation if unsatisfied (reasonable) by services delivered by Marcus, they can seek additional work to be done to resolve this, free of charge, or a refund of charges!

Each request will be made case by case!