At-Home Support

Students/Parents Support During Distance Learning

Technical Support - issues logging into a CCPS resource or app (Clever, Google Classroom, Home Access or Office.com, etc.) or hardware/connectivity issues with a CCPS issued laptop

1. Suggest review of Student Remote Login FAQ

2. Have user fill out the Family Support Web Form

Online Instructional Technology Support - issues with an instructional technology tool or application (Google Meet, Google Classroom, Kami, etc.)

1. Suggest review of short videos and how-to resources on Family Resource site.

2. Have user contact the class teacher via email.

Author: Jennifer Weaver, Resource Teacher, Office of Digital Safety, Educational Technology & Library Media,
Baltimore County Public Schools

Suggested Resources to Support Families at Home