Embedded Files
Does the student have a Windows laptop?
No--Have your lead or admin designee request one.
Yes--Verify that the Secure Browser Icon is on the computer's desktop.
If the Secure Browser is NOT on the desktop, have the student install it manually:
Secure Browser Installation Instructions
Check that the Secure Browser starts.
If not, go to Step 3 of the Troubleshooting Steps on the previous page.
Have the Student Log into a Practice Test.
If they can't log in, go to Step 4 of the Troubleshooting Steps on the previous page.
Still having trouble?
If the student has issues with their SSID, please reach out to your Admin Designee.
If the student is having continued computer/Secure Browser issues, please reach out to Trish Weber (trweber@caliva.org)
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