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BUSD Online Learning > Technical Support > Support Topics > Performing iPad Reset
If you are experiencing technical issues with your district issued iPad, please contact the IT Department at 760-252-5174.
If you are experiencing technical issues with your district issued iPad, please contact the IT Department at 760-252-5174.
The IT Department will determine if it is best to perform a full, iPad reset. Below are the instructions to do this.
The IT Department will determine if it is best to perform a full, iPad reset. Below are the instructions to do this.
The following instructions are for resetting (wiping) student iPads.
The following instructions are for resetting (wiping) student iPads.
1. Tap the Settings Icon
1. Tap the Settings Icon
2. Scroll to and tap “Reset”.
2. Scroll to and tap “Reset”.
3. Tap “Erase All Content and Settings”.
3. Tap “Erase All Content and Settings”.
4. Tap “Erase” When pop-up appears, then tap “Erase” once again when asked to continue.
4. Tap “Erase” When pop-up appears, then tap “Erase” once again when asked to continue.
5. The iPad will begin to erase.
5. The iPad will begin to erase.
6. When presented with Hello, press the “Home” button, then choose “English”.
6. When presented with Hello, press the “Home” button, then choose “English”.
7. For Country or Region, select “United States”.
7. For Country or Region, select “United States”.
8. At the Quick Start page, choose “Set Up Manually".
8. At the Quick Start page, choose “Set Up Manually".
9. At Choose a Wi-Fi Network, press your desired network and enter the credentials when prompted.
9. At Choose a Wi-Fi Network, press your desired network and enter the credentials when prompted.
10. At the Remote Management page, choose “Next” on upper-right corner.
10. At the Remote Management page, choose “Next” on upper-right corner.
11. At the Sign In pop-up, enter student ID number and password of your student and press “Go”. **Please note, you may be passed back to the Hello Screen. If this happens, simply choose language and region settings again, and the iPad will continue its configuration.
11. At the Sign In pop-up, enter student ID number and password of your student and press “Go”. **Please note, you may be passed back to the Hello Screen. If this happens, simply choose language and region settings again, and the iPad will continue its configuration.
12. At the Location Services Screen, press “Enable Location Services”.
12. At the Location Services Screen, press “Enable Location Services”.
13. At this point, please allow the iPad 20-30 minutes, depending on your internet speeds, to load all applications and services.
13. At this point, please allow the iPad 20-30 minutes, depending on your internet speeds, to load all applications and services.
IF presented with a pop-up for Proxy Requirements, please tap “Not Now”. After 30 minutes has passed, when pressing the Home Button, you should be presented with this background, meaning your iPad should be ready to go!
IF presented with a pop-up for Proxy Requirements, please tap “Not Now”. After 30 minutes has passed, when pressing the Home Button, you should be presented with this background, meaning your iPad should be ready to go!
If after 30 minutes, you are not presented with the background, please call Barstow Unified School District’s I.T. Department at 760-252-5174.
If after 30 minutes, you are not presented with the background, please call Barstow Unified School District’s I.T. Department at 760-252-5174.
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