Check the Schoology Status Page to see if there is a Schoology issue before contacting the SCRIC Service Desk for support!

Using Schoology on a Laptop or Chromebook

First, please look for the Schoology icon in My Apps. If you do not have this icon, please access Schoology by going to www.schoology.com. If you are having difficulty logging into Schoology, please follow the directions here to clear your cache.

The following districts have Schoology Enterprise and should use the link to Schoology in My Apps:

  • Chenango Forks CSD

  • Chenango Valley CSD

  • Deposit CSD

  • Hancock CSD

  • Maine-Endwell CSD

  • Norwich CSD

  • Otselic Valley CSD

  • Sidney CSD

  • Stamford CSD

  • Union-Endicott CSD

  • Vestal CSD

  • Windsor CSD

Using Schoology on an iPad, iPhone, or iPod

To access the Schoology app for your iPhone, iPad or iPod, please click here. When using the app version, users have periodically received error messages. If you experience this, please wait a short period of time and then try accessing the app again.

Common Schoology Problems & Solutions

Student cannot login to Schoology

  1. Check if the student is logged into their Chromebook with their school account

  2. Ensure that the student is using the My Apps portal to login to Schoology

  3. Clear the cache and browsing history on the Chromebook

  4. If you are still unable to login, please contact the SCRIC Service Desk for support

A feature keeps 'spinning' in Schoology

  1. Clear the cache on the device

  2. The issue may be with your local internet provider

  3. The issue may be with the Schoology platform, and not an issue with your account

Student is denied access to teacher's Google assignment in Schoology

Student is logged into a different Google account within Schoology

SOLUTION: Click the options button, then account settings, and sign in with the student's school account

Student cannot see a course in the list

  1. Click the courses button at the top, then see all courses

  2. If the course the student needs is still not showing for the student, please contact the SCRIC Service Desk for support

Student or Teacher has no courses in Schoology

Please contact the SCRIC Service Desk for support with this issue

Links won't open up in Schoology

Schoology tries to embed links with the application. If the link will not open when clicking it, double click the link or use the pop-out button next to the link to open the linked site in a new browser window.

Accessing & Using Schoology Parent Accounts

Videos and Written Directions for Using Your Schoology Parent Account

Viewing Your Student's Courses

Video Tutorial (Apple device)

Step-by-Step Written Directions

Adding Other Children to Your Schoology Parent Account

Video Tutorial (Android device)

Step-by-Step Written Directions

Send & Receive Messages from Child’s Teacher

Video Tutorial (Android device)

Step-by-Step Written Directions

Change Settings

Video Tutorial (Android device)

Step-by-Step Written Directions

Viewing PDF Files

Video Tutorial (Android device)

Step-by-Step Written Directions

Save Schoology Website to Home Screen

Video Tutorial (Android device)

Video Tutorial (Apple device)

Step-by-Step Written Directions

Viewing Grades

Video Tutorial (Apple device)