Active Support
Windows 10 Education <1809-2004> (64-bit)
End of Life (NO SUPPORT)*
Windows 10 <any> (32-bit)
Windows 10 <1511-1803>
Windows 8/8.1
Windows 7
Windows Vista
Windows XP
Windows 2000
Windows ME/98/95
Active Support: These devices will be fully supported from the software and hardware side.
In order to qualify for support, a hardware device must be capable of running or installing on Windows 10 <latest> (64-bit), whether it be a PC or peripheral, and be fully supported by the manufacturer.
Will deploy OS/updates/software to
Will replace hardware if replacement parts are available
See Supported Client Device Matrix for a list of Extended Support PC models
Extended Support: These devices will only be supported from the software side. All hardware support is ended
In order to qualify for Extended support, a hardware device must be capable of running or installing on Windows 10 <latest> (64-bit), whether it be a PC or peripheral.
Will deploy OS/updates/software to
Will no longer replace hardware due to age or complexity
See Supported Client Device Matrix for a list of Extended Support PC models
End of Support: These devices will no longer be allowed to connect to domain or network resources, effective August 31, 2019.
In order to qualify for support, a hardware device must be capable of running or installing on Windows 10 <latest> (64-bit), whether it be a PC or peripheral.
nComputing PCI cards
Optiplex GX series
Optiplex 745s
Latitude D series
Latitude 21xx series (“netbooks”)
Any peripheral (doc camera, etc.) that does not provide a dedicated Windows 10 driver
Active Support: Devices will qualify for software and hardware support so long as Google provides updates for the ChromeOS device. Devices are scheduled for five years (legacy) or six years (current) of updates from Google. See link below for the schedule for all known models.
Must also be enrolled to qualify for BPS support.
Extended Support: No ChromeOS devices qualify for extended support.
End of Life: Devices that no longer receive updates from Google will no longer qualify for support.
Must be directly purchased from Technology, including Donors Choose sourced Chromebooks.
Technology maintains a cushion of 500 licenses to negate a delay in enrollment.
Invoices will be distributed once per month.
Xerox and Dell network models only
Driver software can be installed on PrintServer01
Non Xerox and Dell plug-n-play laserjet models
Must have network port
Must have modern driver support
For grandfathered devices only. New purchases should meet the Supported requirements.
Personal inkjets printers are no longer supported
Will not troubleshoot printing issues
No wireless printer support
No shared printer support
Document Cameras
Ziggi
Ladibug
Interactive Boards
Promethean Boards
IPEVO IWS
Projectors
Must have HDMI port
Must have HD support
AverVision CP355 Document Camera
SMARTBoards
Peripherals with modern software
All non-modern peripherals
Non-modern projectors (non-HDMI, low resolution, etc.)
Minimal Support: Personal devices (consumer devices such as Apple products, Amazon products, Windows consumer products, Google consumer products, etc.) not managed by Technology are only provided minimum support. Minimal support is defined as Internet access and Gmail app support only. No other software or hardware contained within should expect support.
Personal network devices (wireless access points, routers, etc.) are NOT ALLOWED and will be removed if discovered.