Chromebook Troubleshooting

Problems? Check the charger first!

Try someone else's charger to see if the problem is the charger, not the computer.

Chromebook not turning on?

Follow these steps in order:

• Reboot: Press & hold the REFRESH and POWER buttons for 10 SECONDS

• Hard Reboot: Press & hold Ctrl + REFRESH + P

• Power Wash: Press & hold Ctrl + Alt + Shift + R

• Full Factory Reset: Press & hold Esc + REFRESH +POWER

  • This will reboot into recovery mode, then press Ctrl + D

  • On the next two screens press SPACE BAR and then ENTER

  • Follow prompts to reconnect to wireless internet etc.

Chromebook slow or not working properly?

Follow these steps in order:

• Clear Cookies and Cache: Press & hold Ctrl + Shift + Backspace

  • Choose Advanced tab

  • Choose Time Range = All Time

  • Check boxes for cookies, site data, cached images and files

• Update Chrome OS: Sign in and open Chrome

  • Click on the 3 vertical dots by your profile pic and select SETTINGS

  • Select ABOUT CHROME OS then CHECK FOR UPDATES

  • If you see a swirling circle that says "updating your device," wait for it to fully load and then RESTART your Chromebook

  • Occasionally you might need to repeat this process to get to the latest version

Internet issues?

You should be connected to BSD-Devices when in school. If a hotspot is having trouble connecting, make sure the hotspot is within 10 feet of the Chromebook, try moving to another area with a better signal.

To reset a hotspot or for further information, visit https://support.boiseschools.org or call 208-854-6670 to speak to tech support.