Chromebook Troubleshooting
Acer Chromebook Tour - Spin 511
Acer Chromebook Tour - Spin 511 with Stylus.pdfProblem with a student chromebook?
Try A Hard Reset!
Items a Hard Reset may resolve the following issues:
Charging/battery issues
Keyboard issues
Trackpad issues
Other internal component issues
Clears temporary Data
How-to Hard reset a Chromebook
For most Chromebooks, follow the steps below:
Turn off your Chromebook.
Press and hold Refresh + Power.
The light next to the power button will flash (blue if its not plugged in, orange if it is plugged in)
You may need to push the power button again if it does not automatically restart .
Refresh Button looks like this.
Testing? - Make Sure Chrome is Updated!
Update your Chromebook
Turn on your Chromebook and login to your @mybisd accoun.
At the bottom right, select the time.
Select Settings .
At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
Select Check for updates.
If your Chromebook finds a software update, it will start to download automatically.
If your Chrome OS version 91 you will have to run 2 updates. The first takes you to OS version 105 and the secont to OS version 114. We are going to Chrome OS version 114 right now however, some devices will go all the way to OS version 116 and that is OK too. Sometimes when you are all the way back at OS version 91 it will state that it is current. This is not the case, please restart the Chromebook and start again from step one.