Chromebook Troubleshooting

Troubleshooting Tips for Audio/Video Problems

Chromebook Microphone Issue Guide

1. Go to the Camera App  - Select Launcher icon (circle in the lower left corner) and press the up arrow to see apps, choose the camera

2. Camera Feed should appear

3. Select Video on right menu

4. Record yourself talking for a few seconds

5. Click on recording in the lower right to play the video. If you can't see or hear yourself properly, try Adjusting Microphone Gain.

You can adjust how loud or soft your voice sounds to others during a call or meeting.

1. Open the menu by clicking on the time in the corner of your screen.

2. Click the arrow [ > ] next to the volume slider.

3. Under “Input,” drag the microphone slider left or right.

   • Typically you would not raise it above 70% or extra noise will be transmitted as well

How to update your Chromebook to the latest Chrome OS Version

Fix #1:

1. Press the Power key & Refresh key at the same time.

   • The Refresh key looks like a semi-circular arrow,  located above the 4 key.

   • The power button is at the top right of the Chromebook, near the volume controls.

      2. The Chromebook will turn off, and bring you back to the login screen.

If this does not work, then try Fix #2:

1. Press the Esc & Power key & Refresh key at the same time.

2. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.

3. Press Ctrl+D then press Enter.

4. At the next screen, press Space, then press Enter.

5. The Chromebook clears local data and resets to factory settings.

6. You will need to re-connect to your Wifi network.

7. You will be returned to the login screen.

Helpful Shortcuts Listed Here

Step 1: Connect to the internet

1. Turn on your printer.

2. Connect your printer to a network.

3. If you haven’t yet, turn on your Chromebook and sign in.

4. Connect your Chromebook to the same network as your printer.

Step 2: Print a page

1. To print the page, image or document you’re viewing, press Ctrl + p.

2. Next to "Destination," select the Down arrow .

3. Select See more...

4. Choose your printer. Tip: Some printers will automatically show up on this list. If you don’t see your printer on the list, you can select Manage.

5. Select Print.