This page is intended to provide technical support for parents & students

Check out our Chromebook Troubleshooting Guide to resolve most Chromebook issues. Restarting the Chromebook or removing the local user profile are the most common steps you can take to get your Chromebook up and running again.

Chromebook Troubleshooting

These are the first thing the technology department will ask you to do. You can do these steps on your own.

Reboot Computer

  1. How power button in for 15 seconds (hold the actual power button in just do not choose to turn off Chromebook from the touchscreen)

  2. After Chromebook is totally off (no light) turn Chromebook back on

Removing Local Profile

  1. Log out of Chromebook

  2. Next to the user's name on the login page is a drop-down arrow

  3. Click on the drop-down arrow

  4. Click on remove profile

  5. Confirm that this is what you want to do

  6. Log back into Chromebook when it asks you for username and password

Update the Chromebook Operating System

  1. At the bottom right, select the time.

  2. Select Settings .

  3. At the bottom of the left panel, select About Chrome OS. (Select the three horizontal lines in the upper left hand corner that say Main Menu to view this panel)

  4. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.

  5. Select Check for updates.

  6. If your Chromebook finds a software update, it will start to download automatically.

  7. Restart Chromebook when the update is complete.

  8. Proceed to Remove the user profile and log back in with the district's email address