Technology Chat

This page is intended to provide technology support for parents & students

Have you restarted your Chromebook? This will often resolve many minor issues. If you're unable to power off or power on your Chromebook press and hold the power button for 10 seconds. Release and wait 5 seconds and then press the power button again once.

Technology Documents

Chromebook Troubleshooting

These are the first thing the technology department will ask you to do. You can do these steps on your own.

Reboot Computer


  1. How power button in for 15 seconds (hold actual power button in just do not choose to turn off chromebook from the touchscreen)

  2. After chromebook is totally off (no light) turn chromebook back on


Removing my Profile


  1. Log out of chromebook

  2. Next to name at login page is a drop down arrow

  3. Click on drop down arrow

  4. Click on remove profile

  5. Confirm that this is what you want to do

  6. Log back into chromebook when it asks you for username and password


Update the Chromebook operating system


  1. At the bottom right, select the time.

  2. Select Settings .

  3. At the bottom of the left panel, select About Chrome OS. (Select the three horizontal lines in the upper left hand corner that say Main Menu to view this panel)

  4. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.

  5. Select Check for updates.

  6. If your Chromebook finds a software update, it will start to download automatically.

  7. Restart Chromebook when update is complete.

  8. Proceed to Remove the user profile and log back in with the district's email address