Whether it’s a friendly greeting on the phone, accommodating a special request, or special offers and gifts of appreciation, it is our goal that you will look with confidence to Nor’east Cleaners and know that you will look your very best in clothes cleaned and maintained by us.
Your clothes are unique to you – our attention to detail and to your special instructions assure that they are done the way you like them every time and on time. Your special instructions are kept in our computer and reprinted on each appropriate invoice. Each garment is inspected for missing buttons, hooks & eyes, broken zippers, torn seams and linings. We replace all missing buttons and hooks and eyes. We repair all torn seams. If additional repairs are needed, we advise you before you pick up the garment, so that it can be repaired by the time it is due.
All garments are hand-finished and presented on our custom hangers. Each garment is inspected five times before it is returned to you in perfect condition. This service is provided at no extra charge.
Founded by Jay and Nancy Cooke, Nor’east Cleaners was built at its current East Gloucester location in 1969. Designed as a state-of-the-art facility with the most advanced cleaning and sorting equipment in the industry, it was recognized for its outstanding design and customer-friendly one-hour services. Fuel cost in the 1970s made one-hour services impractical, but six-days-a-week, same-day service continued to set Nor’east Cleaners apart as a leader in customer-friendly offerings. Forty years later, Nor’east Cleaners continued this tradition of excellence with the expansion to Manchester-by-the-Sea in 1988, and the launch of home delivery services in 1998. Home delivery now serves over 1,000 customers in towns that include Beverly, Hamilton, Wenham, Essex, Ipswich, and Newburyport as well as Cape Ann.
In Spring of 2005, expansion continued with a new Express store at Station Place on Railroad Avenue in Gloucester.
This store features a drive–thru window and 24-7 valet, which dispenses your clothes in response to your credit or debit card and your PIN number. Station Place also offers our hallmark same-day service six days a week.
IT’S EASY TO BE GREEN AT NOR’EAST CLEANERS!
Every time you need clothing cleaned, your informed choice comes down to trust, expertise, and experience. For over 40 years, Nor’east has been investing in equipment, training, and supervision in order to earn your trust, gain the necessary experience and expertise, and build our award-winning reputation on Cape Ann and the North Shore.
Behind that desire to provide you, our customer, with the finest, most reliable and convenient service is a recognition that we are dependent on our environment for the materials needed to sustain such service to you. We recognize that we live in a world of shared resources and that our commitment is to keep our environment clean as well.
Fortunately, for our children’s and grandchildren’s sakes, businesses today are being held to a higher standard for the direct and indirect environmental consequences of all phases of their activity. Whether it’s the safe handling of industrial supplies, recycling of cardboard boxes, reduction in paper use, or modifying customer behavior with reusable shopping bags, everyday businesses ask, “Can we do better?” Our answer is “Yes!”
For many years, the dry-cleaning industry has been concerned about its environmental impact. About 20 years ago, a major equipment breakthrough reduced the use of dry-cleaning solvents by 90% nationwide. In 1993, Nor’east converted to this technology, which eliminated any vapor release into the atmosphere while at the same time leaving no detectable levels of solvent in the clothes, thus eliminating any health risk.
Systematically in a successful future. Everybody would like to have a patented recipe for a successful future. With SYSTEM K 4 – our new, worldwide patent pending, cleaning system – we offer you an innovative and highly efficient cleaning procedure for commercial textile care that is unparalleled.
As you can see, with most complex problems, our environmental consciousness extends beyond responsible cleaning techniques. We see this commitment as a partnership with our customers. We take our commitment to you and to our planet seriously.