As a member of a collaborative national Inquiry Services team, the staff accompanies a nationwide network of resources who respond to inquiries made by wider society and registered Baha'is via several different national portals. The team functions as the first point of contact for some channels of inquiry and triages as appropriate. It identifies, develops and continuously improves processes and resources to support the responders to meet the needs of inquirers.
Individual areas of focus from the items below will be determined by consultation amongst the team to ensure effective coverage of annual objectives.
Works with team members to establish goals, plans, and actions to allow for the effective operation of the work of Inquiry Services.
Responds to individuals inquiring through contact and registration forms and chats at www. bahai.us; calls to (800) 22-UNITE; BahaiTeachings.org, the House of Worship kiosks; and other communications channels of the Bahá’í National Organization.
Manages National Inquiry Services Bahai-info mail inbox.
Manages and tracks progress in an Inquiry Management contact relations management system (IMS).
Works closely with Regional Councils to develop local seeker response coordination, teaching team resources and support network.
Oversees enrollment process of new believers who register online.
Facilitates on-going training and reflection spaces to enhance the capacities of all responders.
Identifies, and develops a knowledge base of response resources.
Collaborates with other departments to develop online campaigns and channels to prompt seeker interest.
Contributes to the office culture of collaboration, mutual support and learning.