Zahrat Al Rawdah (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit [sites.google.com] (the “Site”) or purchase our products and services.
By using our Site, you consent to the practices described in this Policy.
We may collect the following types of information:
a. Personal Information
Name, email address, phone number, and shipping/billing address
Account login details (username and password)
Prescription information (where legally required)
Payment details (processed securely through third-party gateways)
b. Non-Personal Information
Browser type, device information, IP address, and operating system
Pages visited, duration of visit, and referral source
Cookies and analytics data for performance and personalization
We use your information to:
Process and fulfill orders, payments, and deliveries
Communicate order updates and customer support
Verify prescriptions where applicable
Improve website performance and user experience
Send marketing communications (only with your consent)
Comply with legal obligations and prevent fraud
We process your data on the following legal grounds:
Contractual necessity — to fulfill your purchases and services
Legal obligation — to comply with health and safety laws
Consent — for marketing and optional data collection
Legitimate interests — to improve our business operations
We do not sell or rent your personal information.
We may share your data only with:
Trusted service providers (e.g., payment processors, couriers, hosting providers)
Healthcare professionals (for prescription validation, where required)
Legal authorities, when required by law or to prevent fraud or misuse
All third parties are contractually obligated to protect your data and process it only as instructed.
We retain your personal data only as long as necessary to:
Complete transactions
Fulfill legal and tax obligations
Resolve disputes or enforce agreements
When no longer required, your data is securely deleted or anonymized.
Our website uses cookies and similar technologies to:
Enable website functionality
Remember preferences (e.g., language, login)
Analyze traffic and improve services
You can control cookies via your browser settings, but disabling them may limit site functionality.
See our Cookie Policy (if separate) for more details.
We use appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
Examples include:
SSL encryption for all transactions
Limited access to personal data
Secure third-party payment gateways
However, no system is 100% secure. You share information with us at your own risk.
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Object to or restrict certain types of processing
Request a copy of your data (data portability)
If you wish to have your personal data removed from our application, please contact us at support@zahra.com. Please also make sure to mention your email address or mobile number which was used to create your account.
We will make every reasonable effort to remove your personal data in a timely manner, subject to any legal or regulatory requirements that may apply. Please note that we may need to retain certain personal data for a reasonable period of time to comply with our legal or regulatory obligations, or for legitimate business purposes such as resolving disputes or enforcing our agreements.
We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request.
We do not knowingly collect or sell personal information from individuals under 18.
If you believe a minor has provided us with personal data, please contact us to have it removed.
Your data may be transferred to and processed in countries other than your own.
We ensure that such transfers are protected through legally recognized safeguards and agreements.
You may receive marketing messages if you have opted in.
You can unsubscribe anytime by:
Clicking “Unsubscribe” in our emails
Adjusting your account settings