Pre-Authorisation

Upon check-in, you will be required to pay the remaining balance of your total expected bill, in addition to providing a credit/debit card to deduct any additional charges from.

A pre-authorisation will be processed on this card for $100 per room to guarantee payment for any incidental expenses such as mini bar, breakfast and soiling damages. If unused, we will release the pre-authorisation the day after your departure, however your financial institution may still withhold the amount for up to 30 days.

Guests with payment made by other parties (such as payments through intermediaries like travel agents)

An authorisation to charge to a third-party credit card is required where the owner of the card will not be present at check-in to sign the guest registration form. A credit card authorisation form is available on our website.

You are required to provide a credit card pre-authorisation or minimum $100 bond regardless of whether the accommodation has already been paid, or is being paid by a third party, unless that third party has provided an authorisation to cover payment of all charges.

If arriving after 7:30pm, you will need to check-in using the after-hours kiosk just left to the motel entrance.

Checking in using our Kiosk is simple and takes as little as two minutes. For a quicker check-in, please ensure you have first filled in your details in our Self Service Portal using your PIN, provided in our booking confirmation email.

You may use either your mobile phone number or your reference number provided to you by the online travel agent which you booked through.

For any outstanding balances, you need to use a credit card as cash is not accepted by the kiosk.