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This course is optional
What will you study in this course?
What will you study in this course?
o Communication Skills for Customer Service
o Social Media for Customer Service
o Customer Service: Product and Service Requirements
o Skills and knowledge in a broad vocational area
o Skills for Learning, Skills for Life and Skills for Work:
Confidence
Emotional intelligence
team work
problem solving
o Practical communication skills — including how to deal with complex customer complaints
o An understanding of how organisations can measure the effectiveness of customer service
o Knowledge of how to engage with customers using social media - digital fluency.
What do I need to progress into this course?
What do I need to progress into this course?
No specific requirements
Course methodology
Course methodology
Learning and teaching approaches will be pupil-centred, participative and practical in nature. There will be a balance between whole-class teaching and activity-based learning.
Assessment in this course
Assessment in this course
Customer Service is a National Progression Award, it consists of a range of Mandatory units. All assessments will be completed in class time with no final exam.
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