Embedded Files
This course is optional
What will you study in this course?
What will you study in this course?
Administrative Practices
Knowledge and understanding of administration in the workplace and related aspects.
Knowledge and understanding of effective teams and time and task management.
Knowledge and understanding of the features of good customer care and the benefits of good, and consequences of poor, customer care.
IT Solutions for Administrators
Use of complex IT functions in word processing, spread-sheets, databases, desktop publishing, and presentation software to produce, process and manage information and solve problems in unfamiliar contexts.
Communication in Administration
Skills in electronic research to source complex information.
Skills in effective communication, taking account of its context, purpose and audience.
A wide range of administrative skills related to planning and organising,
What do I need to progress into this course?
What do I need to progress into this course?
Entry into this course would normally be a qualification of:
National 5 Administration & IT or equivalent
Course methodology
Course methodology
Largely IT based around a variety of contexts related to the world of work. Learning and teaching approaches will be pupil-centred, participative and practical in nature. There will be a balance between whole-class teaching and activity-based learning.
Assessment in this course
Assessment in this course
There are 3 internal assessments covering the following topics:
Administrative Theory and Practice
IT Solutions for Administrators
Communication in Administration
External written exam, based on the theory element of the course worth 42%
External practical assignment based on IT and Communication skills worth 68%
Additional Information
Additional Information
The following resources are very useful for this course:
House-style documents
Plenty of Practice booklets
Higher Past Papers both Paper 1 and Paper 2
Glow
Bright Red publishing website
Page updated
Report abuse