Privacy Policy

Last Updated on : 14 June 2018


This Privacy Policy explains our practices regarding the collection, usage and disclosure of information that we receive from our users through our chat bot functionalities as made available by our product along with it's implementations.

Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions.

Information we collect from you

Personal information is data that can be used to identify or contact a single person.

Since this chat bot is built to provide answers to basic questions related to a specific topic of discussion (GHCI Student Scholarships), the interactions are not user-specific. Therefore, as we are not dealing with user specific data to provide our services, we do not collect any personal information of our users, except the queries asked by them. Our primary goal in collecting this textual information is to improve our services.

But there is certain amount of information that is collected by the platforms and integrations our chat bot uses. This includes

  • Time zone
  • Location (Latitude and Longitude values wrapped in a Location object)
  • Query (Natural language text to be processed )
  • sessionID- a unique anonymous string of characters identifying the session, etc

How we use the information

We only store the textual information to better our chat bots questions handling capacity and efficiency and also to ensure that the number of no match conversations is minimum. Other pieces of information mentioned above are necessary for the agents's functioning over various platforms.

What information do we share?

We never share the data with anyone. Data is collected solely for enhancing the response quality and the bot is built for the purpose of making the users aware of the student scholarships provided by GHCI.

How users can change/delete their data

The only way this chat bot can identify a user is with the help of a 'sessionID' which is a unique, anonymous string of characters which identifies their session. The users can choose any one of the two options called 'Reset App' or 'Stop this app from remembering me'. Doing this will change or reset the unique code the chat bot uses to remember them and hence the user will seem to be a new user during their next interaction with the app.

Privacy Questions

If you have any questions or concerns about our Privacy Policy or data processing, or if you would like to reach out to us to report a possible breach of local privacy laws, please contact us.

Revisions to this Privacy Policy

Any information that is collected via our services is covered by our Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If any change is brought to this Privacy Policy, we will provide a proper notice of those changes on our service and also update the “Last Updated on” field above to indicate when those changes become effective.