Find your Collaborative Inbox

What is a Collaborative Inbox?

A Collaborative Inbox is a mailbox that allows group members to distribute and track responsibility for topics.

In a Collaborative Inbox, group members can do any of the following from the group's Web UI:

  • Assign responsibility for a topic to a member of the group
  • Mark a topic as resolved
  • Edit the tags (which are similar to Gmail's labels) associated with a topic
  • Filter topics according to tag, resolution status, or assignee

The below tutorials will walk you through how to locate, Create and use Collaborative INBOXES.

Locate Your Collaborative Inbox

Create and Use Your Collaborative Inbox

Using the Collaborative Inbox.mp4

Accessing Collaborative Inbox Members and changing their role