The Business Management program is designed to offer the individual training necessary to move confidently into the office environment. This program provides basic computer, marketing and management skills and business techniques required to get jobs ranging from Administrative Assistant, Secretary, Receptionist to Office Assistant or Assistant Business Managers or Business Management Coordinators and other office employment requiring basic computer, communications and management skills.

Module Subject Clock Hours

BIZ 222 Principles of Management 40

BIZ225 Marketing Principles and Practices 40

BIZ 250 Internet Technologies for Business 40

BIZ 300 Interpersonal Communication Skills 40

BIZ310 Leadership and Management 40

Total Clock Hours 200

CERTIFICATE OF MASTERY: American Heritage College awards the Certificate of Mastery in Business Management to students who successfully complete all required courses.

PROGRAM PREREQUISITES: High School Diploma/GED. English Proficiency.

COURSE DESCRIPTIONS:

BIZ 222 Principles of Management and Organization:

New managers and supervisors’ benefit from a thorough understanding of the management concepts, processes, and techniques practiced today in business, industry, and government. This course examines the basic structure of an organization, its essential managerial functions—planning, organizing, motivating, directing, controlling, leading—and how they relate to one another. Learn how effective managers orchestrate human resources along with their own energies to contribute to an organization’s achievement of its mission and bottom-line goals.

BIZ 225 Marketing Principles and Practices:

Study the fundamental marketing concepts at work in today’s business environment. Explore the most relevant areas of consumer marketing, including situation analysis, the development of marketing objectives and strategies, the marketing mix, research, target marketing and segmentation, product development, as well as forecasting and budgeting. Discuss marketing language, retailing, wholesaling, promotion, and advertising functions, examine their interplay and timing, and learn how they propel a business. Consider the role of the consumer, changing lifestyles, current developments in the global market, and laws that affect marketing. This course features case studies and guest speakers.

BIZ 250 Internet Technologies for Business:

Online technologies provide opportunities to manage businesses more cost effectively and solve business problems more efficiently. This course introduces managers to the full range of Internet technologies and their impact on business. Understand how to conduct commerce, provide content, create communities, work collaboratively, train employees, and manage workers remotely—all online. Become familiar with online security issues and learn to analyze the costs and benefits of implementing online solutions.

BIZ 300 Interpersonal Communication Skills:

Learn specific strategies and techniques to improve your effectiveness when communicating with others. Develop an awareness of your own communication patterns and those around you. These methods can enhance your ability to build and strengthen both professional and personal relationships. Examine how to create a rapport with anyone, gain trust quickly, apply key nonverbal communication concepts and strategies that empower others to make decisions on their own, and achieve a peak mental and emotional state.

BIZ 310 Leadership and Management:

Managers who excel are not only skilled at managing others; they are also exceptional leaders. Examine the difference between management and leadership skills and learn to recognize which to use in different situations. In this interactive seminar, participants compare and contrast management and leadership, examine five fundamental practices of exemplary leadership, and discover a natural approach to leadership that works for them. Develop a personal action plan based on your strengths, and explore techniques to develop leadership skills in others. Benefit from a combination of lectures, learning assessment exercises, small-group interaction, and case studies.

The Agile Management Professional program provides students a deeper understanding of the Agile Charter, project methodologies, estimating and planning, project execution, release and sprint planning, Risk Management, Value-Driven Delivery, Task and Kanban boards, Time boxing, User stories and Agile personas. Students learn the key terms associated with Agile Project Management and project management versatility, tools and techniques.

Module Subject Clock Hours

AP101 Agile Project Communications 50

AP102 Agile Estimation 50

AP103 Overview Soft Skills Negotiation 50

AP104 Agile Knowledge and Skills 50

Total Hours 200

CERTIFICATE OF MASTERY: American Heritage College awards the Certificate of Mastery in Agile Management Professional to students who successfully complete all required courses in the 10-Week program.

PROGRAM PREREQUISITES: Associate’s Degree and 5 years of practical work experience or Bachelor’s Degree and 3 years of practical work experience.

COURSE DESCRIPTIONS:

AP 101 Agile Project Communications:

Discussion on Agile Information radiator, Agile Team space, Agile tooling, Osmotic communications for collocated teams, Osmotic communications for distributed teams, Agile Daily stand-ups Agile Planning, Monitoring and Adopting, Agile Retrospectives, Agile task and Kanban boards,, Agile Time boxing, Agile Iteration and release planning, Agile WIP limits, Agile Burn down/up charts, Agile cumulative flow diagrams, Agile process tailoring, Test (Self-evaluation by participants and Analysis by Instructor).

AP 102 Agile Estimation:

Discussions on Agile relative sizing/story points, Agile wide band Delphi, Agile planning poker, Agile affinity estimating, Agile ideal time, Agile process tailoring, Agile analysis and design, Agile product roadmap, Agile user stories and backlog, Agile story maps, Agile progressive elaboration, Agile wireframes, Agile chartering, Agile personas, Agile modeling, Product Quality, Agile frequent verification and validation, Agenda for the session, Agile test first development, Agile acceptance test-driven development, Agile definition of done, Agile continuous integration.

AP 103 Overview Soft Skills Negotiation:

Discussions on Agile emotional intelligence, Agile collaboration, Agile adaptive leadership, Agile negotiation, Agile conflict resolution, Agile servant leadership, Test (Self-evaluation by participants and Anal sis by Instructor), Value-based prioritization, Agile return on investment (ROI), Agile net present value (NPV), Agile internal rate of return (IRR), Agile compliance, Agile customer-valued prioritization, Agile minimally marketable feature (MMF), Agile relative prioritization or ranking, Test (Self-evaluation by participants and Analysis by Instructor), Risk Management, Agile risk-adjusted backlog, Agile risk burn down graphs, Agile risk-based spike, Agile Metrics, Agile velocity, Agile velocity, Agile cycle time, Agile earned value management (EVM) for agile projects, Agile escaped defects, Agile Value Stream Analysis, Agile value stream mapping, Agile Flow charts, Agile Spaghetti Diagrams.

AP 104 Agile Knowledge and Skills:

Discussions on Active listening, Agile Manifesto values and principles, Assessing and incorporating community and stakeholder values, Agile Brainstorming techniques, Building empowered teams, Coaching and mentoring within teams, Agile Communications management, Feedback techniques for product (e.g., prototyping, simulation, demonstrations, evaluations), Incremental delivery, Agile Knowledge sharing, Agile Leadership tools and techniques, Prioritization, Agile Problem-solving strategies, tools, and techniques, Project and quality standards for Agile projects, Stakeholder management, Agile Team motivation, Time, budget, and cost estimation, Building high-performance teams, Agile Business case development, Collocation (geographic proximity)/distributed teams, Agile Continuous improvement processes, Elements of a project charter for an Agile project, Agile Participatory decision models (e.g., input-based, shared collaboration, command), PMI’s Code of Ethics and Professional Conduct, Process analysis techniques, Self-assessment, Value-based analysis, Agile contracting methods, Agile project accounting principles, Applying new Agile practices, Compliance (organization), Control limits for Agile projects, Agile Failure modes and alternatives, Globalization, culture, and team diversity, Agile Innovation games, Principles of systems thinking (e.g., complex adaptive, chaos), Regulatory compliance, Variance and trend analysis, Variations in Agile methods and approaches, Domains in Agile project management, Value-Driven Delivery, Agile Stakeholder Engagement, Boosting Team Performance Practices, Adaptive Planning.

This course is a comprehensive study of Project Management principles and the body of knowledge. Students will learn about the five Process Groups and ten Knowledge Areas. The program will introduce participants to practical insights and techniques that can be applied in managing projects, introduction of total quality management, continuous improvement programs and the drive to radically redesign business processes, integrated view of project management, effective business communication skills, strategic or organization project management skills, recruitment and staffing concepts and techniques. Although certification is not required, completion of this program and meeting other academic and experiential requirements prepare the professionals who would like to obtain the Project Management (PMP) Professional certification.

Module Subject Clock Hours

PMP1 Project Management Concepts and Processes 10

PMP2 Process Framework 40

PMP3 Integration Management 10

PMP4 Scope Management 10

PMP5 Time Management 10

PMP6 Cost Management 20

PMP7 Quality Management 20

PMP8 Human Resource Management 10

PMP9 Communications Management 10

PMP10 Risk Management 20

PMP11 Procurement Management 20

PMP12 Stakeholder Management 20

Total 200

CERTIFICATE OF MASTERY: American Heritage College awards The Certificate of Mastery in Project Management Professional to students who successfully complete all required courses.

PROGRAM PREREQUISITES: Associate’s Degree and at least 5 years of practical work experience or Bachelor’s Degree and at least 3 years of practical work experience.

COURSE DESCRIPTIONS:

PMP1 Project Management Concepts and Processes:

Discussions on project management processes, professional and social responsibilities, project context, Common Inputs, Tools, Techniques, and Outputs, and interpersonal skills required for a project manager.

PMP2 Process Framework:

Discussions on Organizational Structures;

Process Group 1- Initiating,

Process Group 2- Planning,

Process Group 3- Executing,

Process Group 4- Monitoring and Control, and

Process Group 5- Closing.

PMP3 Integration Management:

Discussions on development of Project Charter, Project Management Plan, Direct and Manage Project Work, Outline Monitor and Control Project Work, Perform Integrated Change Control, and Outline how to Close Project or Phase.

PMP4 Scope Management:

Discussions on Plan Scope Management, Collect Requirements, creation of Work Breakdown Structure (WBS) and Scope validation

PMP5 Time Management:

Discussions on Plan Schedule Management, Activities, Sequence Activities, Estimate Activity Resources, Estimate Activity Durations, Develop Schedule and Create Critical Path Method

PMP6 Cost Management:

Discussions on Plan Cost Management, Compute Estimate Costs, analyze how to Determine Budget, Control Costs and Calculate Earned Value

PMP 7 Quality Management:

Discussions on Definition of Quality, Plan Quality, Perform Quality Assurance

PMP 8 Human Resource Management:

Discussions on Human Resource Management, Project Team, Manage Project Team

PMP 9 Communications Management:

Discussions on Project Manager’s Role in Communications, Create Plan Communications, Define Manage Communications, Describe Control Communications

PMP10 Risk Management:

Discussions on Plan Risk Management, List Identify Risks, Analyze Perform Qualitative Risk Analysis, Analyze Perform Quantitative Risk Analysis, Define Plan Risk Responses, Assess Monitor and Control Risks

PMP11 Procurement Management:

Discussions on Procurement Roles, Explain Plan Procurement Management, Recognize Conduct Procurements and Close Procurements

PMP12 Stakeholder Management:

Discussions on Stakeholders, Plan Stakeholder Management, Manage Stakeholder Engagement, Control Stakeholder Engagement