PRIVACY POLICY


AMBD ("we", "us", or "our") is committed to protecting the privacy of our users and businesses ("you", "your") and safeguarding any personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our platform, including our website, web app, and mobile applications.


Our goal is to provide a safe and respectful environment for connecting users with Muslim-owned businesses across Australia, and we are dedicated to ensuring that your data is handled responsibly and in compliance with applicable privacy laws. By using AMBD, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services.


Please read this Privacy Policy carefully to understand our practices regarding your personal information, and feel free to contact us at info@ambd.info with any questions or concerns.


TABLE OF CONTENT


INFORMATION WE COLLECT

User Information: When you register on AMBD as a user, we collect certain personal information, including your first name, last name, email address, phone number, and suburb. Providing your address is optional. This information helps us verify users and personalize your experience on the platform.

Business Information: Businesses registering on AMBD provide details including business name, owner’s first and last name, email address, phone number, business details, and other optional information such as discount offers, FAQs, and promotional banners. This information allows us to list and promote businesses effectively.

Profile Pictures: Both users and businesses may upload a profile picture. This is optional and used solely for identification within the platform.

Job Posting Information: For businesses using the “Business is Hiring” feature, we collect job-related information, including job title, description, location, and qualifications. This information is displayed to users looking for employment opportunities on AMBD.

Automatic Information: When you access AMBD, we automatically collect certain information, such as your IP address, device information, and browsing activity on the platform. This data helps us improve our services and provide a better user experience.

Communication Information: If you contact us directly, we may receive additional information such as your name, email address, and any content of your message or attachments. This allows us to respond effectively to your inquiries.

App Permissions: When using the AMBD mobile application on Android or iOS, we may request specific permissions to enhance your experience and ensure proper app functionality. These permissions include:

Network Access: Allows the app to access the internet to load business listings, user profiles, and job postings in real-time.

View Network Connections: Enables the app to detect available network connections for optimal performance.

Prevent Device from Sleeping: Ensures uninterrupted access while browsing or viewing content within the app.

Receive Data from the Internet: Allows the app to refresh content and deliver updates without needing to reload the app.

Read Google Service Configuration: Helps integrate Google services for smoother operation.


Our app does not request access to your location, contacts, or other sensitive information beyond what is necessary to provide our core services. If you choose to deny certain permissions, please note that it may limit the app's functionality or performance.


LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In most cases, processing will be justified on the basis that:

Consent: We process your personal information with your explicit consent, which is obtained when you create an account, register a business, or agree to share specific information on our platform. You have the right to withdraw your consent at any time, though this may impact your ability to access certain features.

Performance of a Contract: Processing your personal information is necessary for fulfilling the services you requested, such as enabling access to AMBD’s platform, displaying business listings, facilitating job postings, and managing subscriptions. By registering on AMBD, you agree to this use as part of our terms of service.

Legitimate Interests: We process certain data to support our legitimate interests in operating and improving AMBD, including troubleshooting, data analysis, and enhancing platform security. This allows us to deliver a reliable service that meets user needs while safeguarding data privacy.

Legal Obligations: In some instances, we may be required to process personal information to comply with legal obligations, such as responding to regulatory requests or enforcing our terms of service. This is done strictly in accordance with applicable laws and regulations.


HOW DO WE USE YOUR INFORMATION

We use the collected information for the following purposes:

To Provide and Improve Our Services: We use your personal information to deliver the core services of AMBD, such as displaying business listings, facilitating job postings, and enabling user and business interactions. Additionally, we analyse usage data to enhance platform features, improve user experience, and ensure the reliability of our services.

To Personalize User Experience: Your information allows us to personalize your experience on AMBD, including tailoring content, recommendations, and listings based on your profile details, such as location or business type. This helps ensure you see relevant information on the platform.

For Account Management and Support: We use your contact information to manage your account, authenticate your identity, and provide customer support when needed. This includes responding to inquiries, processing subscription details, and helping resolve issues you may encounter on the platform.

To Enable Job Postings and Applications: For businesses, we use job-related information to publish job listings visible to users on AMBD. Users’ application-related information is processed as part of connecting businesses with potential employees.

To Communicate Updates and Promotional Offers: We may use your email address and other contact details to send important account updates, service notifications, and promotional offers relevant to AMBD. You have the option to manage your preferences for receiving these communications.

For Security and Compliance: We process your data to maintain platform security, prevent fraudulent activities, and comply with legal obligations. This includes monitoring activity on the platform to detect and respond to potential threats, ensuring a safe and secure environment for all users.

For Analytics and Research: We use aggregate data to analyse trends, understand user preferences, and conduct research that informs future updates and enhancements. This data does not identify individual users and helps us improve AMBD’s overall functionality and offerings.


DATA RETENTION AND DELETING YOUR INFORMATION

Data Retention: AMBD retains personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes retaining data for the duration of your account’s active status on AMBD and as required to comply with legal, operational, or legitimate business needs. For instance, we may retain data for analytics, regulatory compliance, or record-keeping purposes beyond the period of your direct use of our services.

Deleting Your Information: You have the right to request the deletion of your personal information at any time. If you wish to delete your account or any specific information associated with your account, you can do so by contacting us at info@ambd.info. We will process your request in accordance with applicable legal requirements. When you request the deletion of your account, we will remove your personal information from our active user database. However, some information may be retained in our backup archives for a limited period to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. This data will be securely stored and eventually deleted in accordance with our data retention policies.

Exceptions to Deletion: In certain circumstances, we may be unable to fully delete your information, such as when retention is necessary to comply with a legal obligation, when the information is needed for ongoing legal claims, or where there are overriding legitimate interests. In such cases, we will inform you of the reason why the deletion request cannot be fully met.

Anonymized Data: Even after your account is deleted, we may retain and use anonymized or aggregated data that does not personally identify you. This data is used for analytical and research purposes to improve our services and user experience.


INFORMATION SHARING

With Your Consent for Enhanced Services: Given the community-centered nature of AMBD, we may share certain information with your consent to enhance your experience and facilitate connections. For example, if you opt into promotional features, we may share limited business information to display discounts, special offers, or other content visible to users seeking Muslim-owned services.

With Service Providers for Platform Functionality: AMBD partners with reputable third-party service providers to support essential functions on our platform. For instance, we use secure payment processors for managing business subscriptions and Firebase for data storage. These providers are granted access solely to the data needed for their roles and operate under strict confidentiality agreements to protect your information.

To Display Business Listings and Job Postings: Content posted on AMBD, such as business profiles and job listings, is publicly visible to users of the platform. Businesses control the content they publish, including contact information, business details, and job-related information, which users may access as part of AMBD’s directory and hiring features. Please ensure the information you choose to display aligns with your privacy preferences.

For Legal Compliance and Security: To comply with legal obligations and maintain platform security, AMBD may disclose information as required by law or in response to legal requests (e.g., court orders, subpoenas, or government inquiries). This ensures that AMBD operates within regulatory requirements and can take appropriate action to protect the safety and rights of our users and the platform itself.

Aggregated and Anonymized Data for Community Insights: AMBD may share aggregated, non-personal data with business partners, community stakeholders, or analytics providers to better understand usage patterns, trends, and engagement on the platform. This information does not personally identify individual users or businesses and is used strictly to improve AMBD services, support community growth, and enhance the platform’s value for Muslim-owned businesses across Australia.

During Business Changes: In the event of a merger, acquisition, or restructuring involving AMBD, user and business information may be transferred as part of the transition. Should this occur, we will inform users of any significant changes and ensure that the entity acquiring AMBD upholds the standards of this Privacy Policy.


STORAGE AND SECURITY OF YOUR INFORMATION

At AMBD, we prioritize the security and integrity of your personal information. We implement robust measures to protect your data and ensure its safe storage. Here's how we handle this crucial aspect.

Storage: AMBD stores user and business data securely on Firebase, a cloud platform provided by Google, known for its robust security standards and compliance with international data protection regulations. Firebase’s secure infrastructure helps ensure that personal information, account details, and business data are safeguarded against unauthorized access.

Access Control: Access to your data is restricted to authorized personnel who require such access to fulfill their responsibilities. All individuals with access to user data are bound by strict confidentiality agreements.

Encryption: We employ robust encryption methods to secure your data both in transit and at rest. Data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) technology or similar protocols, ensuring that your personal information is safeguarded against interception or eavesdropping.

Data Retention: We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Once data is no longer required for these purposes, it is securely deleted or anonymized.

Security Measures: Our security measures include firewalls, intrusion detection, and continuous monitoring to identify and respond to potential threats. We employ routine security assessments to strengthen our defenses.

User Authentication: We use industry-standard authentication and authorization practices to confirm the identity of users and restrict unauthorized access to accounts.

Training and Awareness: Our team is educated on security best practices and data protection. We continuously monitor and update our procedures to respond to evolving security threats.

User Responsibility for Account Security: While we take comprehensive measures to protect your data, users and businesses also play a role in securing their accounts. We encourage you to use strong, unique passwords, avoid sharing your login credentials, and log out after each session, especially on shared devices. If you suspect any unauthorized access to your account, please notify us immediately.


While we implement stringent security measures, it's important to remember that no method of data transmission over the internet or electronic storage can be completely foolproof. We continuously work to improve our security practices and remain dedicated to protecting your information.


THIRD PARTY LINKS

AMBD may contain links to third-party websites or services for user convenience, such as external business websites, job portals, or promotional offers. These third-party sites operate independently of AMBD, and we do not control or endorse their content, privacy practices, or services. Accessing third-party links is at your own discretion, and we encourage you to review the privacy policies and terms of any site you visit. AMBD disclaims any responsibility or liability for any loss or damage arising from your use of or reliance on third-party content linked on our platform.


RIGHTS OF USERS FROM AUSTRALIA

AMBD values the privacy and rights of our Australian users and is committed to ensuring compliance with the Privacy Act 1988. This section of our Privacy Policy outlines the rights and protections granted to Australian users under the Act.

Access to Personal Information: Australian users have the right to request access to the personal information we hold about them. You may request details about the information collected, how it is used, and to whom it has been disclosed. To request access, please contact us at info@ambd.info.

Correction of Personal Information: If you believe that the personal information, we hold about you is inaccurate, incomplete, or out of date, you have the right to request its correction. You can update your information by logging into your account or contacting us at the provided email address.

Consent Withdrawal: If you provided consent for the collection, use, or disclosure of your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may impact your ability to use certain features of the platform.

Complaints and Inquiries: If you have concerns about how your personal information is being handled or if you believe your privacy rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Additionally, you may contact us at info@ambd.info to address your inquiries and concerns.

Anonymity and Pseudonymity: Australian users have the option to use a pseudonym or remain anonymous when interacting with our platform, provided that it is lawful and practical to do so. However, certain interactions may require accurate identification for contractual or legal reasons.

Unsolicited Personal Information: If we receive unsolicited personal information that we did not request, we will take reasonable steps to determine whether it could have been collected lawfully. If not, we will delete or de-identify the information as appropriate.

Cross-Border Data Transfers: AMBD may transfer personal information to countries outside of Australia. We take measures to ensure that these transfers comply with Australian privacy laws and the safeguards outlined in this Privacy Policy.

Privacy Complaints: If you have concerns about our compliance with the Privacy Act 1988 or the handling of your personal information, please contact us at info@ambd.info. We will respond promptly to address your inquiries and concerns.


We respect the rights and privacy of our Australian users and are committed to upholding the principles of the Privacy Act 1988. If you have any questions or wish to exercise your rights under the Act, please contact us using the provided email address.


RIGHTS OF USERS FROM OTHER JURISDICTIONS

For the purposes of the applicable law, your Data Controller is:


Business Name: Australian Muslim Business Directory

Legal Structure: Individual / Sole Trader

ABN: 70 602 167 515

Address: 28 Clement Way, Melton South, VIC 3338, Australia

Email: info@ambd.info 


Depending upon the laws of your jurisdiction, you may be eligible for some or all of the following rights in respect of your personal information: 

Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.

Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.

Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.

Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection. 

Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.

Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.

Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.

Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.


To make such requests, please contact us at info@ambd.info. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.


RESPONDING TO LEGAL REQUESTS

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent, and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.


CHILDREN PRIVACY 

AMBD is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you are a parent or guardian and believe that your child under 18 has provided us with personal information, please contact us immediately at info@ambd.info, so we can take appropriate action. 


OPTING OUT 

Opting Out of Marketing Communications: AMBD may occasionally send you promotional or marketing communications about new features, services, or offers relevant to the platform. If you prefer not to receive these communications, you can opt out at any time by updating your account settings or clicking the “unsubscribe” link included in the emails. Please note that even if you opt out of marketing emails, you may still receive important service-related communications essential to your account.

Opting Out of Data Collection for Analytics: AMBD uses anonymized data analytics to understand usage trends and improve platform functionality. If you prefer not to have your data included in analytics, you may request an opt-out by contacting us at info@ambd.info. This opt-out will not affect your use of AMBD but may limit our ability to personalize your experience.

Opting Out of Targeted Advertising: If AMBD implements targeted advertising in the future, users will be provided with an option to manage their preferences and opt out of personalized ads based on browsing behaviour. This feature will be accessible in the account settings.

Limitations of Opt-Out Requests: Opting out of certain data uses may impact the functionality of AMBD’s services, and some essential communications related to account management, security, or legal notifications may still be sent as necessary. We strive to respect your preferences while maintaining the core functionality of our platform.


For any questions or assistance with opting out, please reach out to our support team at info@ambd.info.


CHOICE OF LAW AND DISPUTE RESOLUTION

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the platform or our services, the governing law and dispute resolution mechanism as provided in the Terms of Service shall apply to this Privacy Policy as well.


QUESTIONS ABOUT THIS PRIVACY POLICY

In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, or with any content or service of AMBD, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

Name: Sameer Thakur

Email: info@ambd.info

Address: 28 Clement Way, Melton South, VIC 3338, Australia


UPDATES TO THIS PRIVACY POLICY

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the website or App or our Services after any amendments to this Policy shall constitute your acceptance to such amendments.


SUGGESTIONS

We welcome your comments regarding this Privacy Policy. Please write to us at info@ambd.info. 


Last updated on November 13, 2024