Not Feeling Well ?
ACT RESPONSIBLY, INFORM US IMMEDIATELY !!
In case you feel sick or have a temperature of minimum 38 degrees or present any other sickness symptoms, it is essential to inform us in order to activate our health management protocol for you as well as public safety.
STEP 1 - Notify us
We will check your temperature
STEP 2 - Incident Report
Health Incident report will be stated
STEP 3 - Precaution
Based on your symptoms, our hotel coordinator will cope with the specified doctor of our area and:
If your case is eligible to be forwarded for further investigation, you will be provided with a specified room in our hotel for this case, where you will preliminary have the test for Covid-19 by our specified doctor. Your stay in that room will last until the results of the test are reported. Visits in any public area of our hotel will be prohibited during that period and you will be monitored frequently by our coordinator and/or our doctor. Any service desired will be performed in your own room by a member of our staff as a subject to room service.
If your case is not eligible to be monitored you will need to be self isolated for 24 hours in your room. Visits in any public area of our hotel will be prohibited for that period of time and you will be monitored frequently by our coordinator. Any service desired will be performed in your own room by a member of our staff as a subject to room service.
STEP 4 - Protocol Activation
Based on the results of the test:
If your test is positive to Covid-19, then your stay in the specified room will be prolonged until the protocol is activated for your transfer to a Specified Clinic or temporary Property for Covid -19 cases, in order to have the virus treated. Check-out from Villa Mare Monte will be activated.
If your test is negative to Covid-19, then you will be returning to your initial allocated room and any restrictions activated for your case, will be released.