Welcome!
As we strive towards becoming a customer- centric organization, we move our focus to providing better experience and standards delivery for our customers.
But how, you may ask?
Inside this hub, you will find what exchange standards are with the survey questions, standards delivery checklists and learn how to deal with quality cases.
Make sure you go through all the content in order not to miss anything and continue to care the leadership development of our EPs; every day!
This document is created for you to know what to do if you have an EP with a bad experience. You can learn your responsibilities and what is the case solving flow.
All the information here is based on the Exchange Product Policies (XPP) which can also be found inside the booklet.