SOP 6.1 - LEARNERS PRE-COURSE SUPPORT
E6.1.1a Verification Call Report
E6.1.1bi Reminder Call Report
E6.1.1bii Approval of Call Pitch
E6.1.1biii Approval of SMS Template Reminder
E6.1.1c Approval of Confirmation Letter Template
E6.1.2a Learner Support on BELLS Website
E6.1.2b Refund Policy on BELLS Website
SOP 6.2 LEARNERS POST COURSE ADVISORY
E6.2a BELLS Post Course Advisory Slides
E6.2b Skills Future Advice Slides
E6.2c BELLS Employability Support
SOP 6.3 ADDRESSING LEARNERS ENQUIRIES (AFTER SIGN UP)
E6.3a Case Log to Assess Learner' Enquires
E6.3b Management Direct Feedback Channel
Archive [Case Log - Addressing Learner's Enquiries]
