Privacy Policy for SimLess
Effective Date: August 20, 2024
Introduction
Welcome to SimLess, your one-stop app for purchasing and managing eSIM profiles. We offer eSIM profiles for various countries and regions globally, including Europe. Through our platform, users can browse and purchase eSIM profiles and receive QR codes and activation codes.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our app. By using SimLess, you consent to the collection and use of information in line with this policy.
Information We Collect
To provide and enhance our services, we collect the following types of information:
1. Personal Information
- Account Creation: When you create an account using Google Sign-In or email and password, we collect your first name, last name, email address, and password.
- Purchase Information: When you purchase an eSIM profile, we collect your billing address and maintain a record of your purchase history. Your payment information is processed securely through Stripe; we do not store your credit card details.
- Contact Information: If you contact our customer support, we may collect your name, email, phone number, and any other information you provide.
2. Usage Data
- App Interaction: We collect information about how you use our app, such as features used, pages viewed, and interactions within the app.
- Device Information: We collect information about the device you use to access our app, including IP address, device type, operating system, and browser type.
- Location Data: If you allow location access, we may collect and process information about your precise or approximate location to improve our services, such as recommending eSIM profiles based on your location. Location data is collected through your device's GPS, Wi-Fi, or Bluetooth settings. You can control location access in your device settings.
- Advertising ID: We collect your device's Advertising ID to use for analytics and marketing purposes through our third-party partner, Adjust. This helps us measure the effectiveness of our advertising campaigns.
- Notification Permissions: If you grant permission, we collect data to send you push notifications for updates, promotions, and other relevant information. You can manage your notification preferences in your device settings.
How We Use Your Information
We use the collected information for various purposes, including to:
- Provide, operate, and maintain our app.
- Process and fulfill your purchases of eSIM profiles.
- Send you QR codes and activation codes.
- Manage your account and provide customer support.
- Improve, personalize, and expand our app and services.
- **Provide location-based services, such as recommending eSIM profiles relevant to your location.
- **Measure the effectiveness of our advertising campaigns through Adjust.
- **Send you notifications about updates, promotions, and other relevant information.
- Communicate with you, including sending updates, notifications, and promotional materials.
- Monitor and analyze usage and trends to improve user experience.
- Detect, prevent, and address technical issues and security breaches.
How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following situations:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe), data analysis, customer service, **location-based services**, and **advertising analytics (Adjust)**.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion:You can request that we delete your personal information.
- Objection: You can object to the processing of your personal information.
- Data Portability:You can request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at [support@simless.mobi](mailto:support@simless.mobi).
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@simless.mobi
Thank you for using SimLess. We are committed to protecting your privacy and ensuring a secure and enjoyable experience with our app.