Problem Solving

Local Arrangements for the consideration of complaints

If parents have any concerns, worries or queries, please come and discuss the problem amicably with either the class teacher, head teacher or chair of governors.

The Local Authority has established procedures so that the concerns of parents about the academy curriculum and related matters may be considered and, whenever possible, resolved locally. The arrangements apply to complaints concerning the curricular responsibilities the Governing Body of the academy; that is, that the Governing Body has acted or is proposing to act unreasonably or has failed to comply with statutory requirements such as those of the 1988 Education Reform Act. In the first instance, particular problems should be referred to the Headteacher who will seek a satisfactory outcome by informal means such as discussion with

appropriate members of staff and the complainant. If the issue cannot be resolved in this way, it may be referred firstly to the Chair or Governors, then to the Governors’ Hearings.