Family Support

Child and Family Support Workers

Mrs Lesley Bastow and Mr Will Nash are our child and family support workers. They support parents by providing information and advice on a wide range of issues.

Contact: Lesley 07570948805 Will 07786107673

Torbay Community Helpline

Torbay Community Helpline is open Monday - Friday 10:00am - 6:00pm and Saturday 9:30am - 12:30pm. It is closed on Bank Holidays and will be operating at reduced hours over Christmas, as is run largely by volunteers. Christmas hours will be 21 December - 3 January, Monday - Thursday 10:00am – 2:00pm.

Torbay Community Helpline offers a wide range of Welfare services which include food bank referrals, prescription medication collection, shopping collections (essentials), posting mail, social phone calls, children, young people & family support, financial advice & support, I.T/technology support, practical/handy person support and mental health support.

You can contact the Torba
y Community Helpline on: 01803 446022 or via the following link:

NHS Talkworks

Is the way that you are feeling affecting your daily life? Are you struggling to cope, feeling low, anxious or overwhelmed by your thoughts and feelings? Are you living with a long term health condition that is making you feel tired, frustrated and worried? You are not alone and we can help.

TALKWORKS is a free, confidential, NHS talking therapy service helping you to feel better by giving you the tools and techniques to improve your mental and physical wellbeing.

You can self-refer direct to TALKWORKS:

Call 0300 555 3344 or complete the online form on their website

Watch their film here to see how TALKWORKS can help.

More information can be found on their website:

More information on mental health support during the COVID-19 crisis can be found at here.

Access to mental health resources can be found via this link.

You can also book onto their online Wellbeing courses which covers managing worry and physical anxiety, setting goals/routines, improving poor sleep habits, how to access further support. The courses are free and open to anyone over 18 living in Devon, but you do need to register and book to ensure a space. Further information can be found here.

Help and Advice

There is a wealth of advice and articles available on Parent Info:

There are also a number of helpful websites and leaflets below. If you would like any further advice, support or just a chat, please contact Lesley or Will.

Useful Websites



The Children's Society - Support for low self esteem, panic, general anxiety, sleep problems. Tel: 01803 200100

Think u know

Primary Games

Cbeebies - Games and activities for children from Reception to Year 2

CBBC - Games and activities for children from Year 3 to Year 6 - Guide to support services in Torbay. - Support with bedwetting, soiling, constipation and potty training.

Children’s services Tel 01803 208100


The Vanilla Pod Café,

172, Union Street, Torquay. 2pm – 8pm.

Drop in. Food/support.

Advice and Guidance

Keeping your cool_ advice for parents on managing stress and anger.pdf
No. 1 Tips on good listening.pdf
No. 2 How to give children more confidence.pdf
No. 3 Helping children get on with each other.pdf
No. 4 Tips to remember when you need to make a stand.pdf
No. 6 How to deal with difficult situations.pdf
No 7 Tips on dealing with anger.pdf
No. 8 Tips on dealing with dishonesty.pdf
No. 9 Tips on dealing with tantrums.pdf
No. 10 How to help children be good.pdf