This Website Privacy Policy sets out how we, ADV (Malaysia) Sdn. Bhd. (“we, us, our“), collect, store and personal data in accordance to the Personal Data Protection Act 2010 when you use or interact with our website, https://adv.services (“our website”).

This Website Privacy Policy (“Policy“) is effective from 15 July 2019.

SUMMARY

This section is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Policy.

• How we collect or obtain information about you: when you provide it to us (e.g. by contacting us) or other manner set out below.

• Information we collect: Name, email, company name, job title, IP address, information from cookies, information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address).

• Purpose of Collection: for administrative and business purposes particularly to contact, to improve our business and our website, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations and other matters as set out below.

• Disclosure of your information to third parties: only to the extent necessary to run our business, to our affiliates, to our service providers, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights.

• Transfers of your information outside of Malaysia: we use globally used public cloud-based system that provides necessary security options to ensure that data collected, while outside the Malaysia, remains protected. Please refer to https://aws.amazon.com/compliance/eu-us-privacy-shield-faq/ for additional information.

PURPOSE OF COLLECTION

We may collect and use your information for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

INFORMATION WE COLLECT WHEN YOU CONTACT US

We collect and use information from individuals who contact us in accordance with this section

A. Email

When you send an email to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

We use a third-party email provider to store emails you send us. Our third-party email provider is Google Gmail. Their privacy policy is available here: https://policies.google.com/privacy?hl=en.

A. Contact form

When you contact us using our contact form, we collect names, email and company name. If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

If you do not supply the optional information required by our contact form, such as your reasons for contacting us, we may not be able to respond with relevant information or service required.

We use a third-party contact form provider to store messages you send us. Our contact form provider is “Happy Form” by The Theme Foundry. Their privacy policy is available here: https://thethemefoundry.com/privacy.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

WEB INFORMATION

We use Amazon Web Services to host our website, their privacy policy of which is available here: https://aws.amazon.com/privacy/. Our website server may automatically record the IP address and other parts of the browser’s user agent, this may include the browser type, the OS version and timestamp

We and/or our third-party hosting provider collect(s) and store(s) server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity. Unless legally required, we do not anticipate any reason to identify the IP address collected automatically in the web server logs

We may use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we may analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.

We may use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

COOKIES AND OTHER ANALYTICS TECHNOLOGIES

We use cookies and similar information-gathering technologies on our website.

You can reject some or all of the cookies we use on or via our website by changing your browser settings, doing so can impair your ability to use our website or some or all of its features.

For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org.

We utilise Google analytics services to collects information on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics services. Information is shared with Google on an aggregated and anonymised basis.

To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/

Google’s Terms of Service can be found at https://www.google.com/analytics/terms/us.html

You can opt out of Google analytics services by installing the browser plugin here: https://tools.google.com/dlpage/gaoptout

DISCLOSURE OF YOUR INFORMATION

We disclose your information to other third parties in specific circumstances, as set out below.

A. Disclosure to our Affiliates

Affiliates entities we work with to promote our business by various means, including by advertising our services on their websites, for example. Affiliates will share information with us and we will share information with them where you have expressed an interest in our products or services.

Our affiliates are: ADV (Thailand) Co., Ltd and ADV (SEA) Pte. Ltd.

B. Disclosure and use of your information for legal reasons

We will use, retain and process your information in order to comply with legal obligations to which we are subject to.

HOW LONG WE RETAIN YOUR INFORMATION

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCURACY OF PERSONAL DATA

We generally rely on the information provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data.

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request sending an email to or writing to the address set out in the Contact Details below.

WITHDRAWAL OF YOUR CONSENT

You may withdraw your consent to us using or processing your personal data for direct marketing purposes by:

• clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;

• sending an email to marketing@adv.services, asking that we stop sending you marketing communications or by including the words “OPT OUT“.

You may withdraw your consent to the processing, use or disclosure of your personal data by sending an email to or writing to the address set out in the Contact Details below and we may need require reasonable time (depending on the complexity of the request and impact to on our relationship with you) for your request to be processed and shall notify you of the status of your request.

Please be aware that once we receive confirmation that you wish to withdraw your consent, it may take up to fourteen (14) working days for your withdrawal to be reflected in our systems.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal

CHANGES OR AMENDMENTS TO THIS POLICY

This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of information disclosed to us.

We may revise or amend this Policy from time to time without any prior notice. Your continued use of our website or services constitutes your acknowledgement and acceptance of such changes.

CONTACT DETAILS

If you have any enquiries or feedback on our data protection policies and procedures, or if you wish to make any request regarding this Policy please send an email to enquiry@adv.services or you may write to us at:

ADV (Malaysia) Sdn. Bhd.

D2-3-1, Solaris Dutamas

No.1, Jalan Dutamas 1

50480, Kuala Lumpur

Malaysia