Achieve Acceleration Loans / Achieve Personal Loans
Department Overview
Underwriting & Processing are responsible for evaluating loan applications, assessing borrower creditworthiness, and ensuring compliance with lending criteria. They review financial documents, verify information, and determine loan approval or denial. The team also manages the documentation and coordination of the loan closing process, ensuring a smooth and efficient experience for both the borrower and the organization.
What requirements and technical training is needed to get into this position?
Be familiar with variety of income documents, award letters, court issued documents
Strong written and verbal communication, problem solving skills, attention to detail, strong time management skills
What do you do on a day-to-day basis?
Review income documents and determine eligibility for loan
Efficiently communicate with peers, members via phone or email
What days/hours does your team work?
AAL: Monday through Friday 7 AM-5 PM
APL: Monday through Friday 7 AM-7 PM and Saturday-Sunday 7 AM-4 PM
Who are the key stakeholders and who is impacted by your work (who’s your client)?
AAL/APL Sales
AAL/APL Underwriting
AR members eligible for AAL Product
Fraud Investigations
Compliance
What are the metrics/KPIs used to define success?
Production
Quality
SLA’s
Define the micro-culture of the department and what makes it special/unique?
Our teams have a culture of collaboration, they work closely with each other and also our partners in Sales, PayOps and elsewhere.
How is the work structure – independent work or more collaboration?
70% Independent, 30% collaborative
What does the future in terms of growth opportunity look like for this department?
The department is focused on growth and sustainability. Roll outs of new credit models will hopefully bring more volume which will allow us to expand
What systems are used in the core roles?
Salesforce (Classic & Lightning)
Finicity/Decision Logic/GIACT
MS Outlook, Excel, Word
Tableau
MUW Tool